At a Glance
- Tasks: Lead a team to deliver vital services for victims of crime across Hampshire and the Isle of Wight.
- Company: Join Victim Support, a charity dedicated to helping those affected by crime.
- Benefits: Enjoy flexible working, generous leave, and a £500 welcome bonus after probation.
- Other info: Regular travel needed; driving license essential.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Proven leadership experience and understanding of criminal justice policies required.
The predicted salary is between 35000 - 45000 € per year.
We are looking for a motivated and forward-thinking Operations Manager to lead our service delivery team, supporting victims of crime across Hampshire and the Isle of Wight. This is a full-time role offered on a one-year fixed-term contract. The position is hybrid, with a minimum requirement of three days per week working from an office. Our offices are located in Basingstoke, Southampton, Portsmouth, and Chandlers Ford. Your preferred office base can be discussed; however, the role requires regular travel across Hampshire and the Isle of Wight.
What we offer
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Welcome Bonus: £500 on successful completion of probation period.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
As an Operations Manager, you will lead and manage the delivery of victim services in Hampshire & Isle of Wight. You will ensure the provision of high-quality services and compliance with contractual and organisational standards as well as supporting the Area Manager to identify opportunities for service development.
Key Responsibilities
- Manage and monitor service performance against KPIs and business plans.
- Lead and support your team through effective recruitment, training, and performance management.
- Build and maintain strong relationships with key external partners and stakeholders.
- Analyse data and produce reports to inform service improvements.
- Support strategic projects and represent Victim Support externally as required.
About You
We're looking for someone who thrives in a fast-paced environment, confidently managing a busy workload while building strong relationships with partner agencies. You'll bring proven leadership experience and a talent for inspiring others, along with the ability to drive positive change and make a real impact.
Ideally, we are looking for someone with a strong understanding of government policy relating to victims and the Criminal Justice System, and an awareness of the impact crime has on victims and witnesses. You will share our commitment to organisational values, equality, inclusion, and a clear sense of purpose in everything you do.
Key skills and knowledge required for the role are:
- Understanding of voluntary and statutory agencies in criminal justice, health, and social care.
- Strong safeguarding knowledge and practice.
- Ability to analyse data and produce clear, evidence-based reports.
- Ability to build strong relationships with partner agencies.
This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Locations
Service Manager in Eastleigh, Hampshire employer: Victim Support
Victim Support is an exceptional employer dedicated to fostering a supportive and inclusive work environment for its employees. With a strong commitment to employee wellbeing, we offer flexible working options, generous annual leave, and comprehensive career development opportunities, all while making a meaningful impact in the lives of victims of crime across Hampshire and the Isle of Wight. Our culture prioritises diversity and inclusion, ensuring that every team member feels valued and empowered to contribute to our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Eastleigh, Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to Victim Support. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching the organisation's values and recent projects. Show us that you’re not just a fit for the role, but also for our mission to support victims of crime.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to share your passion for making a difference.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in our minds as we make decisions.
We think you need these skills to ace Service Manager in Eastleigh, Hampshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Operations Manager. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills:As a Service Manager, you'll need to inspire and lead a team. Share specific examples in your application that demonstrate your leadership experience and how you've positively impacted your previous teams.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your qualifications quickly!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Victim Support
✨Know Your Stuff
Make sure you understand the role of an Operations Manager, especially in relation to victim services. Familiarise yourself with the key responsibilities and how they align with the mission of Victim Support. This will help you articulate your fit for the position.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your leadership experience and ability to inspire a team. Think about times when you've successfully managed performance or driven positive change, as these are crucial for the role.
✨Build Relationships
Since the role involves working with various partner agencies, be ready to discuss how you've built and maintained strong relationships in previous roles. Highlight any relevant experiences that showcase your networking skills.
✨Data-Driven Insights
Be prepared to talk about your experience with data analysis and reporting. Think of specific instances where your insights led to service improvements, as this aligns with the expectations of the role.
