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- Tasks: Lead a team delivering vital support services to victims of crime across Hampshire and the Isle of Wight.
- Company: Join Victim Support, a dedicated charity making a real difference in people's lives.
- Benefits: Enjoy flexible working, generous leave, birthday off, and a £500 welcome bonus.
- Other info: Embrace diversity and inclusion in a dynamic, fast-paced role with travel opportunities.
- Why this job: Make a positive impact while developing your career in a supportive environment.
- Qualifications: Proven leadership skills and understanding of victim support and criminal justice.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a motivated and forward-thinking Operations Manager to lead our service delivery team, supporting victims of crime across Hampshire and the Isle of Wight. This is a full-time role offered on a one-year fixed-term contract. The position is hybrid, with a minimum requirement of three days per week working from an office. Your preferred office base can be discussed; however, the role requires regular travel across Hampshire and the Isle of Wight.
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Welcome Bonus: £500 on successful completion of probation period.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
As an Operations Manager, you will lead and manage the delivery of victim services in Hampshire & Isle of Wight. You will ensure the provision of high-quality services and compliance with contractual and organisational standards as well as supporting the Area Manager to identify opportunities for service development.
As an Operations Manager you will:
- Manage and monitor service performance against KPIs and business plans.
- Lead and support your team through effective recruitment, training, and performance management.
- Analyse data and produce reports to inform service improvements.
- Support strategic projects and represent Victim Support externally as required.
We're looking for someone who thrives in a fast-paced environment, confidently managing a busy workload while building strong relationships with partner agencies. You'll bring proven leadership experience and a talent for inspiring others, along with the ability to drive positive change and make a real impact.
Ideally, we are looking for someone with a strong understanding of government policy relating to victims and the Criminal Justice System, and an awareness of the impact crime has on victims and witnesses. You will share our commitment to organisational values, equality, inclusion, and a clear sense of purpose in everything you do.
Ability to analyse data and produce clear, evidence-based reports. This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
Locations
Facilities Operations Officer in Eastleigh, Hampshire employer: Victim Support
Contact Detail:
Victim Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Operations Officer in Eastleigh, Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Victim Support. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching the organisation's values and recent projects. Show us that you’re not just a fit for the role, but also for the culture at Victim Support.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your passion for helping others come across!
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, we love a bit of gratitude!
We think you need these skills to ace Facilities Operations Officer in Eastleigh, Hampshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Operations Manager. We want to see how you can lead and manage services effectively, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: As an Operations Manager, you'll need to inspire and support your team. Use your application to share examples of how you've successfully led teams in the past. We love seeing candidates who can demonstrate their ability to drive positive change!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your points are easy to understand. Highlight your key experiences without unnecessary fluff – we want to get to know the real you!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the link and fill out the form!
How to prepare for a job interview at Victim Support
✨Know Your Stuff
Before the interview, make sure you understand the role of an Operations Manager and the specific responsibilities at Victim Support. Familiarise yourself with their mission, values, and the services they provide to victims of crime. This will help you demonstrate your genuine interest and alignment with their goals.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences that highlight your leadership abilities. Think about times when you've successfully managed a team, driven change, or improved service delivery. Be ready to discuss how you can inspire and support your future team at Victim Support.
✨Data is Key
Since the role involves analysing data and producing reports, brush up on your data analysis skills. Be prepared to discuss how you've used data in previous roles to inform decisions or improve services. This will show that you can contribute to service improvements effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific challenges related to the role. Think about potential situations you might face as an Operations Manager and how you would approach them. This will demonstrate your problem-solving skills and ability to think on your feet.