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- Tasks: Lead a team to provide vital support for witnesses in the court environment.
- Company: Join Victim Support, a charity dedicated to helping those affected by crime.
- Benefits: Enjoy flexible working, generous leave, and exclusive discounts.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in service delivery and strong communication skills required.
- Other info: Opportunity for career growth in a supportive and inclusive environment.
The predicted salary is between 30000 - 40000 £ per year.
Victim Support is seeking a committed and detail-focused Team Leader to help coordinate and maintain excellent support for witnesses within the busy Court environment at Staines Magistrates Court. You will play a vital role in supporting the Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey. This role is permanent working 22.5 hours per week covering Staines Magistrates Court.
Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best? If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we would love to hear from you.
What We Offer
- Flexible Working Options - including hybrid working where applicable
- Generous Annual Leave - 28 days plus Bank Holidays, with options to buy or sell leave
- Birthday Leave - an extra day off to celebrate your birthday
- Pension Plan - 5% employer contribution
- Enhanced Allowances - enhanced sick, maternity and paternity pay
- Exclusive Discounts - high street, holidays, gyms, entertainment, and more
- Financial Wellbeing Support - access to salary deducted finance and guidance
- Wellbeing Resources - employee assistance programme and wellbeing support
- EDI Networks - opportunities to engage in colleague groups promoting equity and inclusion
- Sustainable Travel Schemes - Cycle to Work and season ticket loans
- Career Development - comprehensive training and ongoing development opportunities
About the Role
As the Team Leader - Witness Service (Court-Based), you will support the delivery of a high quality, safe, and consistent service for all witnesses attending court.
You will:
- Lead the delivery of the Witness Service within the court, ensuring a high-quality, safe, and consistent service for all witnesses.
- Line-manage Deputy Team Leaders and volunteers, supporting recruitment, training, development, performance, and wellbeing.
- Oversee daily case allocations, ensuring witnesses receive timely assessments, tailored support, and appropriate referrals.
- Ensure accurate and compliant data entry, audits, reporting, and monitoring of KPIs and quality standards.
- Manage rotas, resource planning, and service coverage across the court cluster.
- Promote excellent communication across teams, facilitating team meetings and sharing learning.
- Build and maintain effective relationships with local stakeholders, including statutory and voluntary partners.
- Foster an inclusive, trauma-informed, person-centred approach that recognises diverse needs and vulnerabilities.
- Provide leadership that champions continuous improvement and maintains the dignity, safety, and wellbeing of witnesses.
This role requires strong attention to detail, confidence using digital systems, and the ability to manage competing demands while supporting a high-performing team.
You will have:
- A strong understanding of the criminal justice system and the impact of crime on victims and witnesses.
- Experience delivering services in demanding environments with a focus on customer experience and service excellence.
- Experience providing guidance, support, or crisis management to staff or service users.
- Strong communication, negotiation, and advisory skills, both written and verbal.
- The ability to work without direct supervision, manage competing demands, and maintain organised and methodical working practices.
- Experience gathering, analysing, and reporting information from multiple sources.
- Sound IT skills, including the use of Microsoft Office and case management systems.
- Commitment to safeguarding, equality, diversity, and inclusive practice.
Additional Information
The role may involve exposure to emotionally demanding situations and requires resilience. Travel across the Court cluster may be required. Occasional evening or weekend work may be necessary. An Enhanced DBS check will be required.
About the Witness Service
The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales - both for the prosecution and the defence. Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence. The Witness Service also supports bereaved family members, friends and family who are accompanying witnesses in court.
This is an exceptional opportunity to help us ensure a smooth transition and shape a high-quality, high-impact and trauma-informed service - so every witness feels informed, supported and more confident in court.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we are proud to celebrate diversity and create a workplace where everyone feels they belong. We are committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered and started an application, then we will contact you to advise of the amended closing date wherever possible.
Court Team Leader employer: Victim Support
Contact Detail:
Victim Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Court Team Leader
✨Tip Number 1
Network like a pro! Reach out to people in the legal and support sectors, especially those connected to Victim Support. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for the interview by researching common questions for Team Leader roles. Think about how your experience aligns with the job description and be ready to share specific examples of your leadership and support skills.
✨Tip Number 3
Show your passion for supporting victims and witnesses! During interviews, express why this role matters to you and how you can contribute to creating a compassionate environment at Staines Magistrates Court.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Victim Support.
We think you need these skills to ace Court Team Leader
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for supporting victims and witnesses shine through. We want to see how much you care about making a difference in the justice system!
Be Detail-Oriented: Since this role requires strong attention to detail, make sure your application is free from typos and errors. We appreciate clarity and precision, so double-check everything before hitting send!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to the specific requirements of the Team Leader role. Highlight your relevant experience and skills that match what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need right there!
How to prepare for a job interview at Victim Support
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the criminal justice system and the role of the Witness Service. Familiarise yourself with Victim Support's mission and values, as well as any recent news or changes in the sector. This will show your genuine interest and commitment to the role.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to manage and support others. Prepare examples from your past experiences where you've successfully led a team, handled crises, or provided guidance. Highlight your communication skills and how you foster collaboration among team members.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle emotionally demanding situations. Think of specific scenarios where you've had to support someone in distress or manage competing demands. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask insightful questions about the role, team dynamics, or the challenges faced by the Witness Service. This not only shows your enthusiasm but also helps you gauge if the organisation is the right fit for you.