At a Glance
- Tasks: Coordinate support for witnesses in busy court environments and ensure high-quality service delivery.
- Company: Join Victim Support, a dedicated charity helping those affected by crime.
- Benefits: Enjoy generous annual leave, birthday leave, and exclusive discounts.
- Other info: Dynamic role with opportunities for career development and a commitment to diversity.
- Why this job: Make a real difference in the lives of victims and witnesses navigating the justice system.
- Qualifications: Strong communication skills and experience in challenging environments are essential.
The predicted salary is between 30000 - 40000 £ per year.
Victim Support is seeking a committed and detail-focused Deputy Team Leader to help coordinate and maintain excellent support for witnesses within busy Court environments in Staffordshire. You will play a vital role in supporting the Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey. This role is full-time working 18.75 hours per week covering North Staffordshire Justice Centre & Stoke Crown Court.
Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best? If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we’d love to hear from you.
What We Offer
- Generous Annual Leave – 28 days plus Bank Holidays, with options to buy or sell leave
- Birthday Leave – an extra day off to celebrate your birthday
- Pension Plan – 5% employer contribution
- Enhanced Allowances – enhanced sick, maternity and paternity pay
- Exclusive Discounts – high street, holidays, gyms, entertainment, and more
- Financial Wellbeing Support – access to salary deducted finance and guidance
- Wellbeing Resources – employee assistance programme and wellbeing support
- EDI Networks – opportunities to engage in colleague groups promoting equity and inclusion
- Sustainable Travel Schemes – Cycle to Work and season ticket loans
- Career Development – comprehensive training and ongoing development opportunities
About the Role
As the Deputy Team Leader – Witness Service (Court-Based), you will support the delivery of a high quality, safe, and consistent service for all witnesses attending court.
Responsibilities
- Support daily case allocations to ensure witnesses receive timely needs and risk assessments, support, and referrals.
- Conduct case management system audits, ensuring accuracy, compliance, and high-quality reporting.
- Collate and analyse performance data, contributing to KPI monitoring and quality assurance.
- Support rota planning to maintain appropriate resource coverage across the court cluster.
- Assist with volunteer accreditation, training, performance tracking, and continuous improvement.
- Input, update, and report on witness information, ensuring comprehensive assessments and referrals.
- Promote effective communication within the team, coordinating meetings and sharing learning.
- Build and maintain relationships with statutory, voluntary, and community partners.
- Deputise for the Team Leader when required, ensuring service standards and targets are met.
- Contribute to a trauma-informed, person-centred approach that prioritises dignity, safety, and inclusion.
You Will Have
- An understanding of the criminal justice system and the impact of crime on victims and witnesses.
- Experience working in challenging environments with a focus on customer experience and service excellence.
- Strong communication, negotiation, and advisory skills—both written and verbal.
- The ability to prioritise work with minimal supervision and manage conflicting demands.
- Experience processing, analysing, and reporting information from multiple sources.
- Competence in using IT systems including Microsoft Office and case management systems.
- A commitment to safeguarding, confidentiality, equality, diversity, and inclusion.
Additional Information
The role may involve exposure to emotionally demanding situations and requires resilience. Travel across the Court cluster may be required. Occasional evening or weekend work may be necessary. An Enhanced DBS check will be required.
About the Witness Service
The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales—both for the prosecution and the defence. Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence. The Witness Service also supports bereaved family members, friends and family who are accompanying witnesses in court.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
Court-Based Deputy Team Leader – Witness Service employer: Victim Support
Victim Support is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its employees. With a strong focus on professional development, generous benefits including 28 days of annual leave plus bank holidays, and a commitment to employee wellbeing, staff are empowered to thrive in their roles while making a meaningful impact in the lives of witnesses navigating the justice system. Located in the heart of Staffordshire's court environments, this role offers the unique opportunity to work collaboratively with a passionate team, ensuring high-quality service delivery in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Court-Based Deputy Team Leader – Witness Service
✨Tip Number 1
Network like a pro! Reach out to people in the legal and support sectors, especially those connected to Victim Support. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for the unexpected! In a fast-paced environment like the court, things can change quickly. Be ready to discuss how you handle pressure and adapt to new situations during your interviews.
✨Tip Number 3
Show your passion! When you get the chance to speak with interviewers, let your enthusiasm for supporting victims and witnesses shine through. Share personal stories or experiences that highlight your commitment to service excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Victim Support team and making a difference.
We think you need these skills to ace Court-Based Deputy Team Leader – Witness Service
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Deputy Team Leader. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Passion:Let us know why you're passionate about supporting victims and witnesses. Share any relevant experiences that demonstrate your commitment to service excellence and your understanding of the criminal justice system.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read, so avoid jargon and focus on conveying your message effectively.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Victim Support
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Deputy Team Leader in the Witness Service. Familiarise yourself with the key tasks like case management, data analysis, and supporting volunteers. This will help you demonstrate your knowledge and show how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples that highlight your ability to communicate effectively in challenging environments. Think about times when you’ve had to negotiate or advise others, and be ready to discuss these experiences during the interview.
✨Demonstrate Your Organisational Skills
As the role involves managing multiple tasks and priorities, be prepared to talk about how you stay organised. Share specific strategies you use to manage your time and workload, especially in fast-paced settings. This will reassure them that you can handle the demands of the job.
✨Emphasise Your Commitment to Support
Victim Support values compassion and support for witnesses. Be ready to discuss your passion for helping others and any relevant experiences you have in similar roles. Highlight your understanding of the impact of crime on victims and how you can contribute to a trauma-informed approach.
