At a Glance
- Tasks: Lead system improvement and operational excellence in domestic abuse services across London.
- Company: Victim Support, a charity dedicated to supporting victims of crime.
- Benefits: Hybrid working, commitment to diversity, and opportunities for professional growth.
- Other info: Join a diverse team committed to equity and cultural competence.
- Why this job: Make a real difference in safeguarding and improving outcomes for victims and survivors.
- Qualifications: Experience in domestic abuse, strong leadership skills, and analytical abilities.
The predicted salary is between 50000 - 60000 £ per year.
We are looking for a strategic, values-driven and analytical Systems Improvement & Learning Lead to strengthen the effectiveness, consistency and impact of domestic abuse services across London, ensuring meaningful safeguarding outcomes for victims and survivors. This role is full-time and hybrid, with a minimum of one day per week in the office and occasional travel across London to engage with partners and services.
As a Systems Improvement & Learning Lead, you will be a senior leader within our Pan London Domestic Abuse Service, sitting on the Domestic Abuse Leadership Team and reporting to the Head of Service. You will lead system improvement, learning and operational excellence across our London services, with a specific focus on MARAC practice and impact, high-risk harm and homicide prevention, learning from Domestic Abuse Related Death Reviews (DARDRs), and equity, access and cultural competence. This role combines strategic challenge with operational leadership. It requires credibility with frontline practitioners, confidence with senior leaders, and persistence where systems resist change.
Key Responsibilities:
- Act as a senior point of contact for statutory and voluntary sector partners, providing constructive challenge and system leadership on safeguarding priorities.
- Lead pan-London continuous improvement activity, using data, frontline insight and review learning to drive consistency, quality and impact across services.
- Use system data, frontline insight and survivor narratives to identify risk, challenge ineffective practice and improve outcomes.
- Act as a credible senior partner to statutory and voluntary agencies, providing constructive challenge on safeguarding effectiveness.
- Analyse MARAC practice across London, identifying variation in thresholds, models, decision-making and follow-up, to drive meaningful improvement.
- Ensure MARAC participation is risk-focused and proportionate, promoting effective multi-agency safeguarding action beyond formal meetings.
- Provide operational leadership and line management, ensuring high standards of safeguarding, supervision, wellbeing and professional accountability.
- Champion equity, access and culturally competent practice, addressing systemic barriers to safety.
About You:
Ideally, you will be an experienced system leader with a strong operational background in domestic abuse and safeguarding. You will bring credibility, analytical rigour and the confidence to challenge established practice constructively, while maintaining effective partnerships across complex, multi-agency environments. You will be motivated by learning, improvement and equity, with a strong commitment to trauma-informed, culturally competent and survivor-centred practice. This is not a coordination, compliance or meeting-management role - it is a role for someone prepared to lead change where it matters most.
You Will Need:
- Proven leadership and relationship-management experience, including delivering through multi-site teams and complex partnerships.
- Strong operational understanding of domestic abuse, safeguarding and homicide-prevention systems, including MARAC, DARDRs and the role of IDVAs.
- Demonstrable ability to analyse complex qualitative and quantitative data to identify systemic risk, learning and missed prevention opportunities.
- Experience translating learning from serious harm or death reviews into credible, practical service improvement.
- Professional confidence and credibility to challenge entrenched practice while maintaining effective working relationships.
- A survivor-centred, trauma-informed approach with a strong commitment to equity, access and cultural competence.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
Improvement Lead in City of London employer: Victim Support
Victim Support is an exceptional employer, dedicated to fostering a supportive and inclusive work environment that prioritises the welfare of both employees and the communities they serve. With a strong commitment to professional development, staff are encouraged to grow through continuous learning opportunities while working collaboratively in a dynamic, values-driven culture that champions diversity and equity. Located in London, this role offers the unique advantage of engaging with a wide range of partners and services, making a meaningful impact on domestic abuse services across the city.
StudySmarter Expert Advice🤫
We think this is how you could land Improvement Lead in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the domestic abuse sector, attend relevant events, and connect with professionals on LinkedIn. Building relationships can open doors and give you insights into unadvertised opportunities.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their approach to safeguarding and improvement. This will help you articulate how your experience aligns with their mission and demonstrate your commitment to equity and cultural competence.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data and frontline insights to drive improvements in past roles. Highlight specific examples where your leadership made a tangible difference in safeguarding practices.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you’re serious about joining our team and making a real impact in the field.
We think you need these skills to ace Improvement Lead in City of London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for improving domestic abuse services shine through. We want to see how motivated you are to make a difference and how your values align with ours.
Be Specific:Use specific examples from your experience that demonstrate your leadership and analytical skills. We love seeing how you've tackled challenges in the past and what impact your actions had on the services you were involved with.
Tailor Your Application:Make sure to tailor your application to the role of Systems Improvement & Learning Lead. Highlight your understanding of MARAC practices and your commitment to equity and cultural competence, as these are key aspects of the job.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re following the right process. We can’t wait to hear from you!
How to prepare for a job interview at Victim Support
✨Know Your Stuff
Make sure you thoroughly understand the role of a Systems Improvement & Learning Lead. Familiarise yourself with MARAC practices, domestic abuse systems, and the importance of survivor-centred approaches. This knowledge will help you speak confidently about how you can drive meaningful change.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with analysing complex data. Think of specific examples where you've identified risks or improved outcomes through data-driven decisions. This will demonstrate your analytical rigour and ability to challenge ineffective practices.
✨Build Rapport with Your Interviewers
Remember, this role requires strong relationship management. Practice engaging with your interviewers as if they were your partners in the field. Show that you can communicate effectively and build credibility with both frontline practitioners and senior leaders.
✨Emphasise Your Commitment to Equity
Be ready to discuss how you champion equity, access, and culturally competent practices. Share examples of how you've addressed systemic barriers in your previous roles. This will highlight your alignment with the values of the organisation and your dedication to making a difference.
