Caseworker

We have an exciting opportunity for a Caseworker to join the West Midlands team, working 37.5 hours a week, based in our West Bromwich office. Victim Support offers a hybrid working policy, allowing some days from home if preferred.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we’d love to hear from you.

What we offer:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our West Bromwich office with the option of hybrid working from home. Travel across the area is required, with travel time within working hours & expenses reimbursed. The hours are Monday to Thursday 8am to 4pm and Friday 12pm to 8pm.

As a Caseworker you will:

• Manage a caseload, delivering services via telephone, video call, and in person to support service users
• Assess need and risk at initial contact and ongoing basis
• Develop, deliver, and monitor safety and support plans for those affected by crime who accept ongoing support, including providing resources, interventions, and information
• Help service users build healthy coping mechanisms and provide practical support
• Identify and act on safeguarding concerns
• Collaborate with key partners
• Use a case management system to maintain accurate records and contribute to monitoring outcomes
• Deliver awareness sessions on the impact of crime and participate in community events

You will need:

• An understanding of the impact of crime
• Effective communication skills (verbal and written)
• Experience in delivering services within statutory, voluntary, or multi-agency settings
• Ability to prioritize and manage competing needs
• Ability to work independently and as part of a team

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing services to people affected by crime across England and Wales. We aim for fewer victims with stronger rights, better support, and influence in the Criminal Justice System. Working for VS offers the opportunity to make a significant difference for victims and witnesses. Victim Support is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Background checks and DBS checks may be required. We value diversity and inclusivity, striving to create an environment where all staff and volunteers feel respected and heard. We particularly welcome applicants from Black, Asian, and minority ethnic communities and are a Disability Confident Employer offering a Guaranteed Interview Scheme for disabled candidates meeting essential criteria. If you have a disability or medical condition affecting your performance, we will make reasonable adjustments to support you.

How to apply:

To apply, visit our website's Jobs page and complete the application form, demonstrating how you meet the essential criteria. We reserve the right to close the vacancy early if sufficient suitable applications are received.