Victim Support is recruiting Helpline Advisors to join the National Contact Centre in Cardiff. The role is 37.5 hours per week on a 24/7 rota, fixed term until 1 October 2027. An induction from 9am-5pm, Monday to Friday for 4 weeks is provided before moving to the fixed rota hours.
We are looking for people who can respond to victims of crime with emotional support, information, and referrals, and who can manage challenging situations with empathy and professionalism.
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Trauma Support Helpline Advisor (Hybrid) in Cardiff employer: Victim Support
Victim Support is an exceptional employer, offering a supportive and inclusive work environment for Homicide Family Caseworkers in the Central and East of England. With a strong commitment to employee wellbeing, we provide flexible working options, generous annual leave, and comprehensive training programmes that foster career development. Join our passionate team dedicated to making a meaningful impact on the lives of those affected by crime, while enjoying unique benefits such as birthday leave and exclusive discounts.
