At a Glance
- Tasks: Provide emotional support and information to victims of crime on a 24/7 helpline.
- Company: Victim Support in Cardiff, dedicated to helping those affected by crime.
- Benefits: Fixed-term role with comprehensive induction and flexible rota hours.
- Other info: Join a supportive team and gain valuable experience in crisis management.
- Why this job: Make a real difference in people's lives by offering vital support during tough times.
- Qualifications: Empathy, professionalism, and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Victim Support in Cardiff seeks Helpline Advisors for our National Contact Centre.
You will provide emotional support, information and referrals to victims of crime, operating 37.5 hours per week on a 24/7 rota.
The fixed-term role runs until 31 March 2027 and offers induction before moving to rota hours.
You will handle immediate support after incidents, work across services, and manage sensitive disclosures with empathy and professionalism.
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Helpline Advisor - 24/7 Support for Victims (Fixed Term) in Cardiff employer: Victim Support
Join our dedicated team in Avon & Somerset, where we prioritise resilience and compassion in supporting victims of adolescent and child to parent violence. As an employer, we offer a supportive work culture that fosters personal and professional growth, alongside comprehensive training and development opportunities. With a focus on meaningful impact, you will find a rewarding environment that values your contributions and encourages collaboration.
