At a Glance
- Tasks: Support victims and witnesses of crime, providing tailored assistance and assessments.
- Company: Victim Support, a charity dedicated to helping those affected by crime.
- Benefits: Flexible working, generous leave, birthday off, and exclusive discounts.
- Other info: Dynamic role with opportunities for career development and emotional resilience.
- Why this job: Make a meaningful difference in people's lives while developing your skills.
- Qualifications: Strong admin skills, knowledge of safeguarding, and excellent communication.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about delivering excellence for victims and witnesses? Do you thrive in fast-paced environments, enjoy working with others, and want to make a meaningful difference to those impacted by crime? Victim Support is seeking a confident and organised Triage and Early Interventions Officer to work in our Witness Service Referral and Information Centre (RIC). You will be the first point of contact for witnesses and professionals within the criminal justice system (CJS) and will play a pivotal role in providing high quality support to all victims and witnesses of crime. If you're motivated by teamwork and organising case files, we would love to hear from you.
What We Offer
- Flexible Working Options – Including hybrid working where applicable
- Generous Annual Leave – 28 days plus Bank Holidays, with options to buy or sell leave
- Birthday Leave – An extra day off to celebrate your birthday
- Pension Plan – 5% employer contribution
- Enhanced Allowances – Enhanced sick, maternity and paternity pay
- Exclusive Discounts – High street, holidays, gyms, entertainment, and more
- Financial Wellbeing Support – Access to salary-deducted finance and guidance
- Wellbeing Resources – Employee assistance programme and wellbeing support
- EDI Networks – Opportunities to engage in colleague groups promoting equity and inclusion
- Sustainable Travel Schemes – Cycle to Work and season ticket loans
- Career Development – Comprehensive training and ongoing development opportunities
About the Role
As the Triage and Early Interventions Officer you will:
- Act as the first point of contact for clients referred into the service, ensuring that comprehensive needs and risks assessments are completed and a tailored response to each client’s needs is provided.
- Deliver initial support services and ensure high quality support and effective triage work is completed for people affected by crime, in accordance with the Witness Service operating procedures and be responsible for delivery of a professional and effective telephone/video call-based support service.
- Ensure each witness receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions.
- Respond appropriately to safeguarding concerns including both child protection and vulnerable adult issues.
- Foster an inclusive, trauma-informed, person-centred approach that recognises diverse needs and vulnerabilities.
You Will Have
- Strong administration and organising skills.
- Knowledge of safeguarding issues and legislation relating to both child protection and vulnerable adults.
- The ability to undertake needs and risks assessments and identify appropriate support.
- Experience delivering services in demanding environments with a focus on customer experience and service excellence.
- Good communication skills, both written and verbal.
- The ability to work without direct supervision, manage competing demands, and maintain organised and methodical working practices.
- Sound IT skills, including the use of Microsoft Office and case management systems.
Additional Information
This role involves exposure to emotionally charged information and requires resilience and emotional maturity. Some travel across England and Wales to meet with the RIC team may be required.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
Triage and Early Interventions Officer in Caerphilly employer: Victim Support
Victim Support is an exceptional employer dedicated to making a meaningful difference in the lives of victims and witnesses of crime. With a strong commitment to employee development, we offer flexible working options, generous annual leave, and comprehensive training opportunities, all within a supportive and inclusive work culture. Our focus on wellbeing, career growth, and a trauma-informed approach ensures that our team members thrive while delivering high-quality support to those in need.
