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- Tasks: Support victims by assessing needs and connecting them with essential services.
- Company: Join Victim Support, a charity dedicated to helping those affected by crime.
- Benefits: Flexible working, 28 days leave, birthday off, and career development opportunities.
- Why this job: Make a real difference in people's lives every day while building trust and support.
- Qualifications: Resilience, adaptability, and customer service focus; Welsh language skills are a plus.
- Other info: Diverse workplace committed to inclusion and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting opportunity for a Support Worker (known internally as a Triage & Early Interventions Officer) to join the team in North Wales working 37.5 hours per week. The ability to converse in Welsh is desirable for this role. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you.
What we offer:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based in the Victim Help Centre, in St Asaph, North Wales and working in liaison with North Wales Police and other relevant agencies. In this position you will contact victims by telephone to undertake a comprehensive needs assessment and commission a range of services to support identified needs if appropriate. You will refer victims to partner agencies and contact approved suppliers to deliver services to victims. You will also direct referrals to appropriate colleagues to allocate Victim Support workers for further support. You will identify and manage the victims' immediate service needs and contribute towards risk assessment processes and following agreed safe contact processes and recording all contact securely. The nature of service required will vary depending on individual circumstances and specified outcomes will be achieved through building trust and confidence with victims who will be vulnerable and have complex needs. Level 4 Welsh Language skills and the ability to communicate fluently through the medium of Welsh is desirable for this role.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Support Worker in Bodelwyddan employer: Victim Support
Contact Detail:
Victim Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Worker in Bodelwyddan
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Victim Support. Understand their mission and values, and think about how your skills as a Support Worker can align with their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to support work, like how you handle difficult situations or build trust with clients. Role-playing with a friend can help you feel more confident and articulate during the real deal.
✨Tip Number 3
Show your passion! During the interview, let your enthusiasm for helping others shine through. Share personal stories or experiences that highlight your resilience and adaptability in challenging situations. This will help the interviewers see your commitment to making a difference.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your professionalism. And remember, apply through our website for the best chance!
We think you need these skills to ace Support Worker in Bodelwyddan
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in people's lives, so share your motivation and why this role excites you.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We love seeing candidates who take the time to connect their background with what we’re looking for in a Support Worker.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us quickly see how you meet the essential criteria!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the details you need to complete your application smoothly.
How to prepare for a job interview at Victim Support
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Support Worker role and its responsibilities. Familiarise yourself with the job description, especially the key tasks like conducting needs assessments and liaising with partner agencies. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Showcase Your Resilience and Adaptability
In this role, you'll be working with vulnerable individuals who may have complex needs. Be prepared to share examples from your past experiences where you've demonstrated resilience and adaptability. Think of specific situations where you successfully navigated challenges or provided exceptional customer service.
✨Brush Up on Your Welsh Language Skills
Since the ability to converse in Welsh is desirable for this position, if you have any level of proficiency, be sure to mention it during the interview. Practising some common phrases or responses in Welsh can also impress your interviewers and show your commitment to connecting with the community.
✨Prepare Thoughtful Questions
Interviews are a two-way street, so come prepared with questions that demonstrate your interest in the organisation and the role. Ask about the training and support available for new employees or how the team collaborates with North Wales Police. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
