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- Tasks: Provide vital admin support to help victims and witnesses navigate the criminal justice system.
- Company: Join Victim Support, a charity dedicated to helping those affected by crime.
- Benefits: Enjoy flexible working, generous leave, and exclusive discounts.
- Other info: Be part of a diverse team committed to equity and inclusion.
- Why this job: Make a meaningful difference while developing your skills in a supportive environment.
- Qualifications: Strong admin skills and a passion for customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
Are you passionate about delivering excellence for victims and witnesses? Do you thrive in fast-paced environments, enjoy working with others, and want to make a meaningful difference to those impacted by crime? Victim Support is seeking a confident, organised Administrator (internally known as a Service Delivery Assistant) to work in our Witness Service Referral and Information Centre (RIC), the first point of contact for witnesses and professionals within the criminal justice system (CJS). You will play a pivotal role in ensuring that information received can lead to creating support cases for victims and witnesses to assist in them receiving high-quality, timely, compassionate contact and support.
We are looking for someone who brings strong administration and communication skills, and a commitment to supporting a high-performing team. You'll work with Triage and Early Intervention Officers, contacting and obtaining information from the Witness Care Unit (WCU) or the Crown Prosecution Service (CPS) to ensure witnesses receive timely contact. If you're motivated by teamwork and organising case files, we would love to hear from you.
What We Offer
- Flexible Working Options - Including hybrid working where applicable
- Generous Annual Leave - 28 days plus Bank Holidays, with options to buy or sell leave
- Birthday Leave - An extra day off to celebrate your birthday
- Pension Plan - 5% employer contribution
- Enhanced Allowances - Enhanced sick, maternity and paternity pay
- Exclusive Discounts - High street, holidays, gyms, entertainment, and more
- Financial Wellbeing Support - Access to salary-deducted finance and guidance
- Wellbeing Resources - Employee assistance programme and wellbeing support
- EDI Networks - Opportunities to engage in colleague groups promoting equity and inclusion
- Sustainable Travel Schemes - Cycle to Work and season ticket loans
- Career Development - Comprehensive training and ongoing development opportunities
About the Role
As the Service Delivery Assistant - Witness Service (RIC), you will:
- Provide administration support for the Witness Service within the RIC, ensuring high-quality information for safe initial contact for all witnesses.
- Ensure cases are ready for daily case allocations, ensuring witnesses receive timely assessments, tailored support, and appropriate referrals.
- Ensure accurate and compliant data entry onto the case management system.
- Assist with rotas and communication across the RIC team.
- Maintain effective relationships with stakeholders, including the WCU, other statutory and voluntary partners.
- Foster an inclusive, trauma-informed, person-centred approach that recognises diverse needs and vulnerabilities.
You Will Have
- Strong administration and organising skills.
- Experience delivering services in demanding environments with a focus on customer experience and service excellence.
- Good communication skills, both written and verbal.
- The ability to work without direct supervision, manage competing demands, and maintain organised and methodical working practices.
- Experience gathering information from multiple sources.
- Sound IT skills, including the use of Microsoft Office and case management systems.
Additional Information
This role involves exposure to emotionally charged information and requires resilience and emotional maturity. Some travel across England and Wales to meet with the RIC team may be required.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Administrator employer: Victim Support
Contact Detail:
Victim Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Victim Support. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching the organisation. Understand their mission and values, especially around supporting victims and witnesses. This will help you show how you fit into their team.
✨Tip Number 3
Practice your communication skills! Since this role requires strong verbal and written abilities, consider doing mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Victim Support team.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Show Your Passion: Make sure to express your passion for supporting victims and witnesses in your application. We want to see that you genuinely care about making a difference and are motivated to work in this impactful role.
Highlight Your Skills: Don’t forget to showcase your strong administration and communication skills! We’re looking for someone organised and methodical, so give us examples of how you've excelled in these areas in previous roles.
Tailor Your Application: Take the time to tailor your application to the job description. Use keywords from the listing to demonstrate that you understand what we’re looking for and how you fit the bill.
Apply Through Our Website: Remember to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at Victim Support.
How to prepare for a job interview at Victim Support
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Administrator role at Victim Support. Familiarise yourself with the key tasks like providing administration support and ensuring timely assessments for witnesses. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples that highlight your verbal and written skills. Think about times when you've effectively communicated with stakeholders or managed competing demands. This will show that you can thrive in a fast-paced environment and work well with others.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and keep things organised, especially when handling multiple cases. Share specific strategies or tools you use to stay on top of your workload. This will reassure the interviewers that you can maintain methodical working practices under pressure.
✨Emphasise Your Commitment to Support
Victim Support is all about making a meaningful difference, so express your passion for helping victims and witnesses. Share any relevant experiences where you've provided support or assistance, and explain why this role resonates with you personally. This will help you connect with the interviewers on a deeper level.