At a Glance
- Tasks: Support victims of crime by assessing needs and connecting them with vital services.
- Company: Join Victim Support, a charity dedicated to helping those affected by crime.
- Benefits: Flexible working, 28+ days leave, birthday off, and discounts on various services.
- Other info: Dynamic role with opportunities for career growth and ongoing training.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Resilience, adaptability, and customer service focus; Welsh language skills are a plus.
The predicted salary is between 30000 - 40000 € per year.
We have an exciting opportunity for a Helpline Adviser (internally known as a Triage & Early Interventions Officer) to join the Domestic Abuse team in North Wales working 30 hours per week. The ability to converse in Welsh is desirable for this role.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you.
What we offer
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role
This role is based in the Victim Help Centre, in St Asaph, North Wales and working in liaison with North Wales Police and other relevant agencies. As a Triage & Early Intervention Officer you will:
- Contact victims by telephone to undertake a comprehensive needs assessment and commission a range of services to support identified needs as appropriate.
- Refer victims to partner agencies and contact approved suppliers to deliver services to victims.
- Make direct referrals to appropriate colleagues and allocate Victim Support workers for further support.
- Identify and manage the victims' immediate service needs and contribute towards risk assessment processes whilst following agreed safe contact processes and securely recording contacts.
- Build trust and confidence with victims who will be vulnerable and have complex needs.
Level 4 Welsh Language skills and the ability to communicate fluently through the medium of Welsh is desirable for this role.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Helpline Advisor in Abergele employer: Victim Support
Victim Support is an exceptional employer, dedicated to making a meaningful impact in the lives of those affected by crime. With a strong focus on employee wellbeing, we offer flexible working options, generous leave entitlements, and a comprehensive benefits package that includes ongoing training and career development opportunities. Our inclusive work culture fosters diversity and supports personal growth, making it an ideal place for individuals passionate about helping others in the North Wales community.
StudySmarter Expert Advice🤫
We think this is how you could land Helpline Advisor in Abergele
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Victim Support. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and resilience. Think about your past experiences and how they relate to the role of a Helpline Advisor.
✨Tip Number 3
Show your passion for making a difference! During interviews, share specific examples of how you've helped others or contributed to positive change in your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Helpline Advisor in Abergele
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in people's lives, so share your motivation and why this role excites you.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. We love seeing candidates who take the time to connect their background to what we’re looking for in a Helpline Advisor.
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded sentences. Make it easy for us to see why you’re a great fit for the role!
Check Your Details:Before hitting that submit button, double-check your application for any typos or errors. A polished application shows us that you pay attention to detail and care about the impression you make. And remember, apply through our website!
How to prepare for a job interview at Victim Support
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Helpline Advisor. Familiarise yourself with the key tasks like conducting needs assessments and making referrals. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role focuses heavily on customer service and care, prepare examples from your past experiences where you've successfully supported vulnerable individuals. Highlight your resilience and adaptability in challenging situations to prove you can handle the demands of the job.
✨Practice Your Welsh Language Skills
If you have Level 4 Welsh language skills, be ready to showcase them during the interview. Practising common phrases or scenarios related to the role can give you an edge, especially since the ability to converse in Welsh is desirable for this position.
✨Demonstrate Your Commitment to Diversity
Victim Support values diversity and inclusion, so be prepared to discuss how you can contribute to creating a welcoming environment. Share any relevant experiences that highlight your understanding of different backgrounds and your commitment to supporting all individuals, particularly those from minoritised communities.
