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- Tasks: Support victims by assessing needs and connecting them with essential services.
- Company: Join Victim Support, a charity dedicated to helping those affected by crime.
- Benefits: Flexible working, 28+ days leave, birthday off, and discounts on various services.
- Why this job: Make a real difference in people's lives every day while developing your career.
- Qualifications: Resilience, adaptability, and customer service skills; Welsh language skills are a plus.
- Other info: Diverse workplace committed to inclusion and career progression opportunities.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting opportunity for a Support Worker (known internally as a Triage & Early Interventions Officer) to join the team in North Wales working 37.5 hours per week. The ability to converse in Welsh is desirable for this role. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you.
What we offer:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based in the Victim Help Centre, in St Asaph, North Wales and working in liaison with North Wales Police and other relevant agencies. In this position you will contact victims by telephone to undertake a comprehensive needs assessment and commission a range of services to support identified needs if appropriate. You will refer victims to partner agencies and contact approved suppliers to deliver services to victims. You will also direct referrals to appropriate colleagues to allocate Victim Support workers for further support. You will identify and manage the victims' immediate service needs and contribute towards risk assessment processes and following agreed safe contact processes and recording all contact securely. The nature of service required will vary depending on individual circumstances and specified outcomes will be achieved through building trust and confidence with victims who will be vulnerable and have complex needs. Level 4 Welsh Language skills and the ability to communicate fluently through the medium of Welsh is desirable for this role.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Locations
Support Worker in Abergele, Wales employer: Victim Support
Contact Detail:
Victim Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Worker in Abergele, Wales
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Victim Support. Understand their mission and values, and think about how your skills as a Support Worker can align with what they do. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to support work, like how you handle difficult situations or build trust with vulnerable individuals. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show your passion! During the interview, let your enthusiasm for helping others come through. Share personal stories or experiences that highlight your resilience and adaptability in challenging situations. This will help the interviewers see your commitment to making a difference.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re professional and keen on the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Support Worker in Abergele, Wales
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the Support Worker role shine through. We want to see how much you care about making a difference in people's lives, so share your motivation and why this role excites you!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We’re looking for resilience, adaptability, and a strong focus on customer service, so give us examples that showcase these qualities.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see how you meet the essential criteria.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Victim Support
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Support Worker role and its responsibilities. Familiarise yourself with the job description, especially the key tasks like conducting needs assessments and liaising with partner agencies. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Resilience and Adaptability
In this role, resilience and adaptability are crucial. Prepare examples from your past experiences where you've successfully navigated challenging situations or adapted to change. This will show the interviewers that you can handle the complexities of working with vulnerable individuals.
✨Emphasise Customer Service Skills
Since the role focuses on customer service and care, be ready to discuss how you've provided excellent support in previous positions. Share specific instances where you built trust with clients or resolved issues effectively, as this will highlight your suitability for the role.
✨Brush Up on Your Welsh Language Skills
If you have Welsh language skills, make sure to mention them during the interview. If you're not fluent, consider practising some basic phrases to show your willingness to engage with the community. This could set you apart from other candidates and demonstrate your commitment to the role.
