At a Glance
- Tasks: Support individuals in crisis and provide essential guidance through our helpline.
- Company: Join a dedicated team focused on making a real difference in the community.
- Benefits: Flexible hours, meaningful work, and opportunities for personal growth.
- Other info: Welsh language skills are a plus; 30 hours per week role.
- Why this job: Be a vital part of positive change and help those in need every day.
- Qualifications: Resilience, adaptability, and a passion for supporting others.
The predicted salary is between 25000 - 30000 £ per year.
We have an exciting opportunity for a Helpline Adviser (internally known as a Triage & Early Interventions Officer) to join the Domestic Abuse team in North Wales working 30 hours per week. The ability to converse in Welsh is desirable for this role.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Do you have the following skills, experience and drive to succeed in this role? Find out below.
Please click on the apply button to read the full job description.
Locations
Telephone Helpline Advisor in Abergele, Conwy employer: Victim Support
Join our dedicated Domestic Abuse team in North Wales, where you will have the opportunity to make a meaningful impact on the lives of those in need. We pride ourselves on fostering a supportive work culture that values resilience and adaptability, offering ongoing training and development opportunities to help you grow in your role. With a commitment to employee well-being and a focus on making a difference, we are an excellent employer for those looking to contribute to positive change in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Helpline Advisor in Abergele, Conwy
✨Tip Number 1
Network like a pro! Reach out to people in the Domestic Abuse sector or related fields. Use LinkedIn or local community groups to connect with professionals who can give you insights or even refer you to opportunities.
✨Tip Number 2
Prepare for the interview by researching the organisation and its values. Understand their mission and how your skills align with their goals. This will help you stand out as someone who genuinely cares about making a difference.
✨Tip Number 3
Practice your communication skills! As a Telephone Helpline Advisor, you'll need to convey empathy and clarity over the phone. Role-play with a friend or family member to get comfortable with potential scenarios you might face.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Telephone Helpline Advisor in Abergele, Conwy
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Telephone Helpline Advisor. We want to see how you can make a difference in the Domestic Abuse team!
Showcase Your Resilience:In your written application, share examples that demonstrate your resilience and adaptability. This is key for us, as you'll be dealing with sensitive situations where these traits are essential.
Highlight Communication Skills:Since this role involves conversing with individuals in distress, emphasise your communication skills. If you can converse in Welsh, definitely mention it! It’s a great asset for us.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Victim Support
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Telephone Helpline Advisor. Familiarise yourself with the Domestic Abuse team’s mission and how your role contributes to making a difference. This will show your genuine interest and commitment.
✨Showcase Your Resilience
In this role, resilience is key. Prepare examples from your past experiences where you've demonstrated adaptability and strength in challenging situations. This will help the interviewers see that you can handle the emotional demands of the job.
✨Practice Conversational Welsh
If you’re able to converse in Welsh, brush up on your language skills before the interview. Even if it’s not a requirement, showing that you can communicate in Welsh could give you an edge and demonstrate your commitment to serving the community.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team and the challenges they face. This not only shows your enthusiasm for the role but also helps you gauge if the position aligns with your values and goals. It’s a two-way street!
