At a Glance
- Tasks: Support victims of crime by assessing needs and connecting them with essential services.
- Company: Join Victim Support, a charity dedicated to helping those affected by crime.
- Benefits: Flexible working, 28+ days leave, birthday off, and discounts on various services.
- Other info: Opportunities for career growth and ongoing training in a diverse workplace.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Resilience, adaptability, and customer service focus; Welsh language skills are a plus.
The predicted salary is between 30000 - 40000 € per year.
We have an exciting opportunity for a Helpline Adviser (internally known as a Triage & Early Interventions Officer) to join the Domestic Abuse team in North Wales working 30 hours per week. The ability to converse in Welsh is desirable for this role.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you.
What we offer
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role
This role is based in the Victim Help Centre, in St Asaph, North Wales and working in liaison with North Wales Police and other relevant agencies. As a Triage & Early Intervention Officer you will:
- Contact victims by telephone to undertake a comprehensive needs assessment and commission a range of services to support identified needs as appropriate.
- Refer victims to partner agencies and contact approved suppliers to deliver services to victims.
- Make direct referrals to appropriate colleagues and allocate Victim Support workers for further support.
- Identify and manage the victims' immediate service needs and contribute towards risk assessment processes whilst following agreed safe contact processes and securely recording contacts.
- Build trust and confidence with victims who will be vulnerable and have complex needs.
Level 4 Welsh Language skills and the ability to communicate fluently through the medium of Welsh is desirable for this role.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Locations
Helpline Advisor in Abergele, Conwy employer: Victim Support
Victim Support is an exceptional employer, offering a supportive and flexible work environment in St Asaph, North Wales, where you can truly make a difference in the lives of those affected by crime. With a comprehensive benefits package that includes generous annual leave, enhanced sick pay, and ongoing training opportunities, we prioritise employee wellbeing and career development. Join us to be part of a diverse team dedicated to creating positive change and providing vital support to vulnerable individuals in our community.
StudySmarter Expert Advice🤫
We think this is how you could land Helpline Advisor in Abergele, Conwy
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Victim Support. Understand their mission and values, especially how they support victims of crime. This will help you connect your answers to what they care about.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for a Helpline Advisor role and rehearse your responses. Focus on showcasing your customer service skills and how you've handled challenging situations in the past.
✨Tip Number 3
Show your passion! During the interview, let your enthusiasm for helping others shine through. Talk about why you want to work in domestic abuse support and how you can make a difference in people's lives.
✨Tip Number 4
Apply through our website! Make sure to submit your application via the link provided. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Helpline Advisor in Abergele, Conwy
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in people's lives, so share your motivation and why this role speaks to you.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. We love seeing candidates who take the time to connect their background to what we do at Victim Support.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us quickly see how you meet the essential criteria!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate, so you can focus on showcasing your amazing self.
How to prepare for a job interview at Victim Support
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Helpline Advisor. Familiarise yourself with the key tasks like conducting needs assessments and making referrals. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Resilience
Given the nature of the work, it's crucial to highlight your resilience and adaptability during the interview. Prepare examples from your past experiences where you've successfully navigated challenging situations or supported vulnerable individuals. This will illustrate your capability to handle the demands of the role.
✨Emphasise Customer Service Skills
As a Helpline Advisor, customer service is key. Be ready to discuss how you've provided excellent support in previous roles. Use specific examples that showcase your ability to build trust and confidence with clients, especially those in vulnerable situations.
✨Brush Up on Welsh Language Skills
If you have Welsh language skills, be sure to mention them! Even if it's not a requirement, showing your willingness to communicate in Welsh can set you apart. If you're not fluent, consider learning a few key phrases to demonstrate your commitment to serving the community.
