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- Tasks: Coordinate support services for victims of crime and manage a team of dedicated volunteers.
- Company: Victim Support Scotland - empowering individuals affected by crime.
- Benefits: 39 days holiday, pension scheme, mental health support, and flexible working options.
- Other info: Join a supportive team committed to fairness and inclusion.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in a similar role and a passion for supporting others.
The predicted salary is between 27598 - 36445 £ per year.
Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Our services are free, confidential, and tailored to individuals’ needs. Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of justice in Scotland.
We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed. Our mission is to ensure that those affected by crime receive high quality support that will help them recover from their experiences.
Organisational Values:
- Victims Are at the Heart of Everything We Do
- We Care
- We Work with Intent
- We Are Ambitious
- We Persevere
VSS is committed to the safeguarding and welfare of all of our service users and has a thorough recruitment and selection process including PVG scheme checks.
This is an exciting opportunity to join our team as a Support Coordinator working 26 hours per week. Working week will be between Monday - Friday between 8am - 8pm & Saturdays 10am - 4pm.
Salary band: £27,598 - £36,445 (pro-rata). Salary on appointment will normally be at the lower salary point, with progression subject to review.
Primary location: Broadside, 2 Powderhall Road, Edinburgh, EH7 4GB, with travel to Jedburgh. You will also be expected to cover throughout Edinburgh, Lothian and Borders.
You will be responsible for ensuring that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers and you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime.
You will also be responsible for all aspects of volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met is also part of the role.
You will bring experience from a similar role and a commitment to your own professional development. As a confident and supportive leader, you will know how to motivate others, build trust, and drive performance. You’re comfortable working with data gathering, analysing, and presenting insights that help shape decisions. Some court experience would be advantageous.
You believe in fairness and inclusion with the confidence to challenge discrimination, bias, or stereotyping when you see it. Alongside this, you have a solid understanding of the voluntary and charity sector, and willingness to be flexible in working hours and able to travel as required.
If you are looking for a role with a purpose, where you can really make a difference, we want to hear from you!
What we offer:
- Holiday: An enhanced annual leave package of 39 days (pro-rata) holiday.
- Pension: Join the Standard Life Pension with generous employer contribution.
- Support: Access to a free and confidential Employee Assistance Programme.
- Discounts: Access to a free health cash plan and discounts on various services.
- Flexibility and development: Comprehensive learning and development opportunities.
Important Dates: The closing date for this job is on Sunday 19 April 2026. Interviews are provisionally scheduled for 27 April 2026.
As a Disability Confident Committed employer, please advise if you require any adjustments in the application process by contacting us.
Support Co-ordinator in Old Town employer: VICTIM SUPPORT SCOTLAND
Contact Detail:
VICTIM SUPPORT SCOTLAND Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Co-ordinator in Old Town
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Victim Support Scotland. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research VSS’s values and mission, and think about how your experience aligns with their goals. Show them you’re not just another candidate, but someone who truly cares about making a difference.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. This will help you feel more confident and articulate when discussing your skills and experiences related to supporting victims and witnesses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the VSS team and making a real impact.
We think you need these skills to ace Support Co-ordinator in Old Town
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read the job description thoroughly. It’s important to understand what we’re looking for in a Support Coordinator so you can tailor your application to highlight your relevant experience and skills.
Show Your Passion for Supporting Others: We want to see your commitment to helping victims and witnesses. In your application, share specific examples of how you've made a difference in similar roles or situations. This will show us that you truly care about our mission at Victim Support Scotland.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read and get straight to the heart of your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at VICTIM SUPPORT SCOTLAND
✨Know the Mission and Values
Before your interview, take some time to really understand Victim Support Scotland's mission and values. This will help you align your answers with their core principles, showing that you're not just a good fit for the role, but also for the organisation's culture.
✨Showcase Your Experience
Be ready to discuss your previous experience in similar roles. Highlight specific examples where you've successfully supported individuals or managed volunteers. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and how success is measured. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Demonstrate Empathy and Leadership
As a Support Coordinator, you'll need to show empathy and strong leadership skills. Be prepared to discuss how you've motivated others and handled challenging situations. Share stories that illustrate your ability to build trust and support those around you.