Whole Family Support Worker in Motherwell

Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Our services are free, confidential, and tailored to individuals’ needs.

We envision that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of justice in Scotland. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed.

At Victim Support Scotland, our mission is to ensure that those affected by crime receive high quality support that will help them recover from their experiences. We aim to do this by adhering to our organisational values:

• Victims Are at the Heart of Everything We Do
• We Care
• We Work with Intent
• We Are Ambitious
• We Persevere

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough recruitment and selection process including PVG scheme checks.

This is an exciting opportunity to join our team as a Whole Family Support Worker, 21 hours per week, fixed-term for a period of 12 months. Working week will be between Monday - Friday between 8am - 8pm & Saturdays 10am - 4pm. Salary band: £27,598 - £36,445 (pro-rata).

The Family Support Worker will lead the development and pilot of a Trauma-Informed Family Support Service across North Lanarkshire, designed to test a preventative approach to supporting families impacted by crime, including domestic abuse, assault, theft, fraud, and severe or persistent antisocial behaviour. Through a coordinated, whole-family approach, the postholder will provide early intervention and tailored support to strengthen family wellbeing, build resilience, and prevent issues from escalating into crisis.

During the pilot year, the role will provide direct support to up to 20 families affected by crime or antisocial behaviour. Beneficiaries will include adults, children, and young people, with a particular focus on families living in areas of deprivation and those experiencing hidden or underreported harms.

The Family Support Worker will undertake comprehensive assessments of need and risk, develop and review tailored support plans, and work collaboratively with partner agencies to coordinate effective, person-centred support. Operating within the Victim Support Scotland framework, the postholder will uphold victims' rights, maintain accurate and confidential case records, and contribute to the development of peer support opportunities where appropriate.

Families will receive a bespoke, trauma-informed support plan focused on early intervention, stabilisation, resilience-building, and improved wellbeing, helping to prevent issues from escalating into crisis. In addition to delivering one-to-one and family-based support, the postholder will work closely with the Locality Manager and wider team to develop and strengthen local and national partnerships, establish effective referral pathways, and raise awareness of Victim Support Scotland's services.

Please note - This post will be subject to a satisfactory PVG check.

What we offer:

• Holiday: Enhanced annual leave package of 39 days (pro-rata) holiday.
• Pension: Join the Standard Life Pension with generous employer contribution.
• Support: Free and confidential Employee Assistance Programme for mental, emotional, and physical wellbeing.
• Discounts: Access to a free health cash plan and discounts on various services.
• Flexibility and development: Comprehensive learning and development opportunities.

Important Dates: The closing date for this job is midnight on Monday, 27 July 2026, at 5pm. Interviews will take place week commencing 03 August.