At a Glance
- Tasks: Lead a team to support victims and witnesses, ensuring they receive the help they need.
- Company: Join Victim Support Scotland, a dedicated organisation empowering those affected by crime.
- Benefits: Enjoy 39 days holiday, a pension plan, and access to mental health support.
- Other info: Flexible working hours and opportunities for professional development await you.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in management and a passion for supporting vulnerable individuals.
The predicted salary is between 30000 - 40000 £ per year.
Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Our services are free, confidential, and tailored to individuals' needs. Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of justice in Scotland.
We aim to ensure that those affected by crime receive high quality support that will help them recover from their experiences by adhering to our organisational values:
- Victims Are at the Heart of Everything We Do
- We Care
- We Work with Intent
- We Are Ambitious
- We Persevere
VSS is committed to the safeguarding and welfare of all service users and has a thorough recruitment and selection process including PVG scheme checks.
This is an exciting opportunity to join our team as a Locality Manager. Working week will be between Monday - Sunday, 8am - 8pm. You will report directly to a Head of Service Delivery and be responsible for a team of Co-ordinators who manage groups of volunteers to deliver and evaluate support to victims and witnesses.
You will ensure that VSS's organisational objectives are implemented at a local level and have a role in business planning to ensure that all service users within your local area are aware of, and have access to, the support they need. Additionally, you will be responsible for all aspects of people management for staff in your area, ensuring that employees and volunteers are supported, knowledgeable, and capable of delivering the necessary support.
You will bring experience from a similar role and a commitment to your own professional development. As a confident and supportive leader, you will know how to motivate others, build trust, and drive performance. You are comfortable working with data gathering, analysing, and presenting insights that help shape decisions. You believe in fairness and inclusion with the confidence to challenge discrimination, bias, or stereotyping when you see it. You have a solid understanding of the voluntary and charity sector, and be willing to work flexible hours and travel when necessary.
If you are looking for a role with a purpose, where you can really make a difference, we want to hear from you!
Victims & Witnesses First Strategy:
- Manage a portfolio of VSS services across the locality that meets the needs of service users.
- Work with the Head of Service Delivery and others to create and implement a service development and delivery plan for the locality aligned to our organisational strategy and business plan.
- Extend the reach of VSS services by developing new ideas and approaches to support more victims and witnesses.
- Be an ambassador for VSS in all aspects of the work.
- Work from different locations within your locality on a daily/weekly basis.
Quality & Compliance:
- Ensure that all VSS operations within the locality are fully embedded within our systems.
- Implement service and practice standards and key performance indicators to demonstrate continuous improvement.
- Ensure compliance with statutory, legal, and organisational requirements.
People Management & Volunteer Engagement:
- Responsible for staff recruitment, induction, and learning and development.
- Provide effective support and performance management to all staff and volunteers.
- Oversee all aspects of volunteer engagement in your locality.
- Inspire and motivate your team as VSS drives and implements change.
Finance/Resources:
- Responsible for locality and service budgets.
- Ensure adequate resources are deployed to offer continuity and consistency of service delivery.
Behaviours and Values:
- Be a role model showing energetic, determined, positive, and resilient leadership.
- Adopt a flexible leadership style, communicating and motivating others.
- Continuously monitor your area of responsibility and identify areas for improvement.
Safeguarding:
- Provide leadership and support with the service delivery team to ensure a high-quality safeguarding function.
- Monitor compliance and accountability within the Service Delivery teams.
Further details of this role are available in the job description & the candidate pack. Please note - This post will be subject to a satisfactory PVG/Disclosure check.
What we offer:
- Holiday: Enhanced annual leave package of 39 days (pro-rata) holiday.
- Pension: Join the Standard Life Pension with generous employer contributions.
- Support: Access to a free and confidential Employee Assistance Programme.
- Discounts: Access to a health cash plan and discounts on various services.
- Flexibility and development: Comprehensive learning and development opportunities.
As a Disability Confident Committed employer, please advise if you require any adjustments in the application process.
Manager, Contracts Management in Motherwell employer: Victim Support Scotland
Victim Support Scotland is an exceptional employer dedicated to empowering individuals affected by crime, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional development. With generous benefits such as an enhanced annual leave package, a robust pension scheme, and access to mental health support, VSS fosters a collaborative environment where staff can thrive while making a meaningful impact in their communities. Join us in our mission to ensure that victims and witnesses are treated with dignity and respect, and be part of a team that truly values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Contracts Management in Motherwell
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and practising common questions. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. It’s a simple way to stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates who want to make a difference.
We think you need these skills to ace Manager, Contracts Management in Motherwell
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your experience aligns with the role of Locality Manager. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills:As a Locality Manager, you'll be leading a team, so don’t forget to share examples of your leadership experience. Talk about how you've motivated others and driven performance in previous roles.
Demonstrate Your Commitment to Values:We care deeply about our organisational values. In your application, reflect on how you embody these values in your work. Share specific instances where you've put victims at the heart of your actions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Victim Support Scotland
✨Know the Organisation Inside Out
Before your interview, take some time to really understand Victim Support Scotland's mission and values. Familiarise yourself with their services and how they empower victims and witnesses. This will not only show your genuine interest but also help you align your answers with their core principles.
✨Showcase Your Leadership Skills
As a Locality Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully motivated others, managed conflicts, or driven performance. Be ready to discuss how you can apply these skills to support VSS's goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios related to managing volunteers, ensuring compliance, or handling sensitive situations with service users. Practising your responses will help you articulate your thought process clearly during the interview.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team's current challenges, future projects, or how VSS measures success in its services. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
