Locality Manager

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Our services are free, confidential, and tailored to individuals’ needs.

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences.

All our work is guided and underpinned by our six core principles:

• Engaging and compassionate
• Inclusive and accessible
• Person-centred
• Adaptive, flexible, and responsive
• Collaborative
• Knowledgeable and skilled

Reporting directly to the Head of Service, you will be responsible for a team of Co-ordinators who manage groups of volunteers to deliver and evaluate support to victims and witnesses at local court and community-based services. You will ensure that VSS’s organisational objectives are implemented at a local level and have a role in business planning to ensure that all service users within your local area are aware of, and have access to, the support they need.

You will be responsible for all aspects of people management for staff in your area, ensuring that employees and volunteers are supported, knowledgeable, and capable of delivering the support that meets service users’ needs. This role will also have thematic responsibilities across the national service delivery team; thematic responsibilities will be agreed dependent on the skill set of the applicant.

We are looking for someone who has experience of building and supporting teams, and is able to support staff and volunteers to excel in service delivery. People management skills will be key to this role, alongside skills in resource management and service planning.

This is an exciting opportunity to join our team as a Locality Manager, working 35 hours per week. Working pattern: Monday to Friday, however there will be a rota for extended hours coverage, including one day a week working until 8pm and a Saturday.

Location: Motherwell, flexible around the locality with occasional work in Glasgow expected. (Expenses will be covered)

Salary: £34,974 - £46,187 + on call allowance. Salary on appointment will normally be at the lower salary point, with progression subject to regular review - in line with VSS performance appraisal arrangements. A higher salary placing will be considered in exceptional circumstances subject to experience demonstrated.

We are looking for a dynamic, driven, and motivated individual with a proven track record in managing and supporting the delivery of high-quality support and staff within our community and court services across the West area. You must have a degree qualification or demonstrable equivalent experience, continuing professional development, and the ability to plan and organise complex workloads with shifting deadlines to meet specific targets, ensuring quality output.

Good verbal and written communication skills, along with the ability and confidence to develop effective internal and external relationships which deliver organisational goals, are essential. A willingness to be flexible in working hours and the ability to travel as required are also important.

In return, you will receive regular training, supervision, and opportunities to expand your skills including learning about the criminal justice system.

Further details of this role are available in the job description. Please note - This post will be subject to a satisfactory PVG check and two satisfactory references.

When you work for Victim Support Scotland, your wellbeing is important to us. We offer a generous annual leave package of 39 days, access to our free health cash plan, a generous pension, enhanced maternity and paternity pay, and access to a credit union. Supporting employee development is important to us and we offer comprehensive learning and development opportunities.

As a Disability Confident Committed employer, please advise if you require any adjustments in the application process by contacting us. If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

Closing date – 23 April 2025 at 5PM. Early applications are welcomed and encouraged.