At a Glance
- Tasks: Lead a team of volunteers to support victims of crime and ensure quality service delivery.
- Company: Victim Support Scotland, dedicated to empowering those affected by crime.
- Benefits: Flexible hours, professional development, and the chance to make a real difference.
- Other info: Opportunity for personal growth in a supportive and inclusive environment.
- Why this job: Join a mission-driven organisation and help create a safer, more informed community.
- Qualifications: Experience in leadership, volunteer management, and a passion for social justice.
The predicted salary is between 30000 - 40000 € per year.
Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Our services are free, confidential, and tailored to individuals’ needs. Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland.
We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed. Our mission is to ensure that those affected by crime receive high quality support that will help them recover from their experiences. Everything we do is driven by our dedication to supporting and empowering victims and witnesses.
VSS is committed to the safeguarding and welfare of all of our service users and has a thorough recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.
This is an exciting opportunity to join our team as a Support Coordinator on a 12-month fixed-term basis, 20 hours per week, Monday - Friday between 8am - 8pm & Saturdays 10am - 4pm. You will be responsible for ensuring that VSS’s local service development and delivery plan is being implemented within your geographical area(s).
Service delivery is provided by a team of skilled and knowledgeable volunteers, and you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime and our service users. You will also be responsible for all aspects of volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management, and support.
Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met is also part of the role. You will bring experience from a similar role and a commitment to your own professional development.
As a confident and supportive leader, you will know how to motivate others, build trust, and drive performance. You’re comfortable working with data gathering, analysing, and presenting insights that help shape decisions. You believe in fairness and inclusion with the confidence to challenge discrimination, bias, or stereotyping when you see it.
Alongside this, you have a solid understanding of the voluntary and charity sector, and be willing to work flexible hours, and be prepared to travel when necessary.
Online Support Team Manager (Permanent) in Lanark employer: Victim Support Scotland
Victim Support Scotland is an exceptional employer dedicated to empowering individuals affected by crime, fostering a supportive and inclusive work culture that prioritises the well-being of both employees and service users. With a strong commitment to professional development, staff are encouraged to grow within their roles while making a meaningful impact in the community. Located in Scotland, VSS offers flexible working hours and a collaborative environment where every team member plays a vital role in delivering high-quality support to those in need.
StudySmarter Expert Advice🤫
We think this is how you could land Online Support Team Manager (Permanent) in Lanark
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Victim Support Scotland. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching VSS's values and mission. Show us how your experience aligns with empowering victims and witnesses. We love it when candidates demonstrate genuine passion for our cause!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see the real you! Use examples from your past roles to highlight your leadership and volunteer engagement skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. Plus, it shows us you're genuinely interested in joining our team at VSS.
We think you need these skills to ace Online Support Team Manager (Permanent) in Lanark
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the values and mission of Victim Support Scotland. Highlight your experience in supporting individuals and how it aligns with empowering victims and witnesses.
Showcase Your Leadership Skills:As a potential Online Support Team Manager, it's crucial to demonstrate your leadership abilities. Share examples of how you've motivated teams and built trust in previous roles to show us you're the right fit.
Be Data Savvy:Since the role involves working with data, don’t forget to mention your experience in gathering and analysing insights. We want to see how you can use data to drive decisions and improve service delivery.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out!
How to prepare for a job interview at Victim Support Scotland
✨Know Your Stuff
Make sure you understand Victim Support Scotland's mission and values. Familiarise yourself with their services and how they empower victims and witnesses. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
As a Support Coordinator, you'll need to motivate and manage volunteers. Prepare examples of how you've successfully led teams or projects in the past. Highlight your ability to build trust and drive performance, as these are key qualities they're looking for.
✨Data is Your Friend
Since the role involves data gathering and analysis, be ready to discuss your experience with these tasks. Bring examples of how you've used data to inform decisions or improve service delivery. This will demonstrate your analytical skills and commitment to continuous improvement.
✨Embrace Inclusivity
Victim Support Scotland values fairness and inclusion. Be prepared to discuss how you've challenged discrimination or bias in your previous roles. Showing that you can advocate for inclusivity will resonate well with their organisational culture.
