At a Glance
- Tasks: Lead a team supporting victims of crime through our National Support Centre.
- Company: Victim Support Scotland - dedicated to empowering those affected by crime.
- Benefits: 39 days holiday, pension scheme, mental health support, and discounts on various services.
- Other info: Flexible work policies and opportunities for personal development.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in a similar role and strong organisational skills required.
The predicted salary is between 27598 - 36445 £ per year.
Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Our services are free, confidential, and tailored to individuals’ needs. Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of justice in Scotland.
We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed. Our mission is to ensure that those affected by crime receive high quality support that will help them recover from their experiences. We aim to do this by adhering to our organisational values:
- Victims Are at the Heart of Everything We Do
- We Care
- We Work with Intent
- We Are Ambitious
- We Persevere
VSS is committed to the safeguarding and welfare of all of our service users and has a thorough recruitment and selection process including PVG scheme checks.
We are recruiting for a National Support Centre (NSC) Supervisor based in Glasgow. This post is for full-time, 6-Month Fixed-Term contract. The NSC provides 7-day support to people experiencing crime, centring around our National Helpline and online platforms. We receive and process referrals from across Scotland from Courts, Police, external agencies, and individuals affected by crime.
The NSC is the first point of contact for people needing support. As part of the National Support Centre Team, you will be responsible for a team of volunteers delivering, implementing, and evaluating the nationwide National Support Centre function across VSS. When no volunteers are available, you will be required to do direct service delivery. You will ensure that volunteers are supported, knowledgeable, and capable of delivering the support that meets the service user’s needs.
Salary band: £27,598 - £36,445. Salary on appointment will normally be at the lower salary point, with progression subject to review. A higher salary placing will only be considered in exceptional circumstances subject to experience demonstrated.
Primary location: Granite House, 31-33 Stockwell St, Glasgow G1 4RZ.
We are looking for people who are experienced in a similar role, with the ability to plan and organise complex workloads with shifting deadlines to meet specific targets, ensuring quality output. You must demonstrate analytical skills and be able to understand, collect, analyse, report, and present data.
Further details of this role are available in the job description.
Please note - This post will be subject to a satisfactory PVG check.
What we offer:
- Holiday: 39 days (pro-rata) holiday, increasing to 42 days (pro-rata) from Grade 6 and above.
- Pension: Join the Standard Life Pension with generous employer contributions.
- Support: Access to a free and confidential Employee Assistance Programme for mental, emotional, and physical wellbeing.
- Discounts: Free health cash plan covering dental, virtual GP, counselling, legal support, and discounts on gym memberships, cinema tickets, and retail.
- Flexibility and development: Flexible work policies and comprehensive learning and development opportunities.
Important Dates: The closing date for this job is on Sunday, 16 August 2026. Interviews are provisionally scheduled for w/c 17 August 2026.
As a Disability Confident Committed employer, please advise if you require any adjustments in the application process by contacting Jobs@victimsupportsco.org.uk.
National Support Centre Supervisor (6-Months Fixed-term contract) in Glasgow employer: Victim Support Scotland
Victim Support Scotland is an exceptional employer dedicated to empowering individuals affected by crime, offering a supportive and compassionate work environment. With a strong commitment to employee growth and well-being, staff are encouraged to develop their skills while making a meaningful impact in the community. Located in Scotland, VSS provides flexible working hours and a culture that prioritises dignity and respect for both employees and those they serve.
StudySmarter Expert Advice🤫
We think this is how you could land National Support Centre Supervisor (6-Months Fixed-term contract) in Glasgow
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to Victim Support Scotland, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace National Support Centre Supervisor (6-Months Fixed-term contract) in Glasgow
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of Victim Support Scotland. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at Victim Support Scotland. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at Victim Support Scotland
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with Victim Support Scotland.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary National Support Centre Supervisor (6-Months Fixed-term contract) role at Victim Support Scotland, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show Victim Support Scotland that you can think critically and act effectively under pressure.
