At a Glance
- Tasks: Lead CRM projects to transform support for crime victims across Scotland.
- Company: Join a dynamic team at Victim Support Scotland, making a real difference.
- Benefits: Enjoy 39 days holiday, flexible work, and a supportive environment.
- Other info: Flexible working hours and a commitment to professional development.
- Why this job: Be at the forefront of impactful change while developing your career.
- Qualifications: Experience in project management and strong leadership skills required.
The predicted salary is between 45000 - 55000 £ per year.
CRM Project Manager
This is an exciting opportunity to join our team as a CRM Project Manager on a fixed‑term contract basis for 9-18 months, working in our Glasgow and Edinburgh offices.
This is a high impact role at the centre of a major transformation programme that will shape how we support people affected by crime across Scotland.
- Working week and salary
- Mon‑Fri (4 days per week, flexibility considered) 9am - 5pm.
- Salary band: £47,266‑£62,420 (pro‑rata).
Salary on appointment will normally be at the lower salary point, with progression subject to review – in line with VSS progression arrangements.
A higher salary placing will only be considered in exceptional circumstances subject to experience demonstrated.
Primary location
Glasgow & Edinburgh offices. You will be expected to cover throughout other localities/offices.
- Key Accountabilities
- Discovery, Process Mapping & Solution Design
- Lead detailed current‑state and future‑state process mapping across VSS services.
- Engage staff and volunteers to identify needs, gaps, and opportunities.
- Translate business processes into structured functional and technical specifications.
- Define workflows, data structures, integrations, and reporting requirements.
- Ensure alignment with data protection, accessibility, and cyber‑security standards.
- Identify and articulate non‑standard requirements early, particularly where D365 may require configuration or workaround solutions.
- Business Analysis & Requirements Translation
- Act as the lead business analyst for the programme.
- Produce high‑quality documentation suitable for system configuration.
- Validate requirements with stakeholders and ensure shared understanding.
- Maintain traceability from business need through to system design.
- Procurement, Tendering & Commissioning
- Develop and deliver the procurement strategy (partner and, if required, platform).
- Prepare tender documentation, evaluation frameworks, and scoring criteria.
- Lead a transparent, compliant end‑to‑end procurement process.
- Coordinate internal evaluation panels and support decision‑making.
- Lead supplier appointment and support contract negotiation.
- Implementation Partner Management & Challenge
- Act as the primary interface between VSS and the CRM implementation partner.
- Ensure delivery against agreed milestones, quality standards, and budget.
- Critically review and challenge supplier designs and assumptions. Ensure system configuration reflects VSS operating model (not vice versa).
- Manage risks, issues, dependencies, and change control processes.
- Project Delivery, Governance & Reporting
- Establish and maintain robust project governance structures.
- Maintain core project artefacts (plans, RAID logs, decision logs, dashboards).
- Report regularly to the CRM Review Panel.
- Manage dependencies with wider organisational programmes.
- Maintain pace and focus in a high‑demand delivery environment.
- Stakeholder Engagement & Change Readiness
- Facilitate workshops, consultations, and design sessions.
- Ensure strong engagement across operational and support teams.
- Support organisational readiness for system adoption.
- Maintain clear, consistent internal communication.
- Quality Assurance & Implementation Oversight
- Ensure all deliverables meet agreed specifications and standards.
- Oversee testing processes (UAT, data migration validation, system assurance).
- Work closely with Digital & IT to ensure technical compliance.
- Provide oversight of licensing implications and cost drivers (D365).
Experience and Personal Attributes
You will bring experience from a similar role and a commitment to your own professional development.
As a confident and supportive leader, you will know how to motivate others, build trust, and drive performance.
You’re comfortable working with data gathering, analysing, and presenting insights that help shape decisions.
You believe in fairness and inclusion with the confidence to challenge discrimination, bias, or stereotyping when you see it.
What we offer
- Holiday
- Enhanced annual leave package of 39 days (pro‑rata) holiday; 42 days (pro‑rata) from Grade 6 and above.
- Pension
- Save for the future and join the Standard Life Pension. Our generous employer contribution will help you plan for the future.
- Support
- Free and confidential Employee Assistance Programme for mental, emotional and physical wellbeing; enhanced maternity and paternity pay; access to a credit union.
- Discounts
- Free health cash plan covering you and your family including dental, virtual GP, counselling, legal support; discounts on gym memberships, cinema tickets, retail and more.
- Flexibility and development
- Flexible and inclusive work policies; comprehensive learning and development opportunities.
We’re an equal‑opportunity employer. If you require any adjustments in the application process, please let us know: Jobs@victimsupportsco. org. uk
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CRM Project Manager, Microsoft Dynamics 365 in Glasgow employer: Victim Support Scotland
Victim Support Scotland is an exceptional employer dedicated to empowering individuals affected by crime, offering a supportive and compassionate work environment. With a strong commitment to employee growth and well-being, staff are encouraged to develop their skills while making a meaningful impact in the community. Located in Scotland, VSS provides flexible working hours and a culture that prioritises dignity and respect for both employees and those they serve.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Project Manager, Microsoft Dynamics 365 in Glasgow
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Victim Support Scotland. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Victim Support Scotland.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Victim Support Scotland.
We think you need these skills to ace CRM Project Manager, Microsoft Dynamics 365 in Glasgow
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Victim Support Scotland and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Victim Support Scotland
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Victim Support Scotland will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Victim Support Scotland.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Victim Support Scotland.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Victim Support Scotland. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
