At a Glance
- Tasks: Support organisational planning and develop systems for data-driven decision-making.
- Company: Victim Support Scotland, dedicated to empowering those affected by crime.
- Benefits: 39 days holiday, pension scheme, mental health support, and flexible working options.
- Other info: Hybrid working available; excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Relevant degree or experience, knowledge of CRM systems, and strong communication skills.
The predicted salary is between 31890 - 42109 £ per year.
Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Our services are free, confidential, and tailored to individuals’ needs. Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice system in Scotland.
We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed. Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them recover from their experiences. We aim to do this by adhering to our own organisational values:
- Victims Are at the Heart of Everything We Do
- We Care
- We Work with Intent
- We Are Ambitious
- We Persevere
VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.
We are looking for a Business Systems and Insight Officer, working 35 hours per week Monday - Friday. The Business Systems and Insight Officer will play a key role in supporting organisational planning and the development of the systems and infrastructure that underpin operational functions and data-driven decision-making.
The purpose of the role is to support the implementation and development of information systems and infrastructure that underpins our service delivery and enables critical business governance. This involves coordinating and supporting system improvements and change processes for the organisation’s CRM, liaising between VSS’s service delivery, national teams and the IT and Digital Services Team. Developing and maintaining systems to record VSS business plans and track progress of organisational objectives and supporting the contract management of external systems developer, chiefly the CRM developer and potentially also the phone systems that facilitate VSS’s National Support Centre.
Primary location: Glasgow or Edinburgh (Hybrid working available)
Salary: £31,890 - £42,109 per annum. Salary on appointment will normally be at the lower salary point, with progression subject to regular review - in line with VSS performance appraisal arrangements. A higher salary placing will be considered in exceptional circumstances subject to experience demonstrated.
We are looking for a dynamic, driven, and motivated individual with a relevant University degree, or equivalent professional experience. The role requires someone who can demonstrate a deep understanding of business information systems, and skills in organisational performance management. You will have knowledge of CRM design and development (particularly Microsoft Dynamics) and meticulous attention to detail and accuracy. You should have excellent communications skills and experience of using Case Record Management systems, SharePoint, and Dynamics 365. A willingness to be flexible on working hours and to travel as required is expected.
Further details of this role are available in the job description.
Please note - This post will be subject to a satisfactory Disclosure check and two satisfactory references.
To ensure you are in the best position to perform to your highest standards during our selection process, make sure you review the competencies outlined in the Job Description and have prepared examples of times you have successfully demonstrated these behaviours in the past.
Important Dates: The closing date for this job is on Sunday 23 August. Interviews are provisionally scheduled for w/c 31 August 2026.
What we offer:
- Holiday: An enhanced annual leave package of 39 days (pro-rata) holiday. 42 days (pro-rata) from Grade 6 and above.
- Pension: Save for the future and join the Standard Life Pension. Our generous employer contribution will help you plan for the future.
- Support: Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing. We also offer enhanced maternity and paternity pay and access to a credit union.
- Discounts: Access to our free health cash plan which includes cover for you and your family across a range of benefits, including dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more.
- Flexibility and development: We are proud of our flexible and inclusive work policies, which help you balance work and life. Supporting employee development is important to us, we offer comprehensive learning and development opportunities.
As a Disability Confident Committed employer, please advise if you require any adjustments in the application process by contacting Jobs@victimsupportsco.org.uk
Business Systems and Insight Officer in Glasgow employer: Victim Support Scotland
Victim Support Scotland is an exceptional employer dedicated to empowering individuals affected by crime, offering a supportive and compassionate work environment. With a strong commitment to employee growth and well-being, staff are encouraged to develop their skills while making a meaningful impact in the community. Located in Scotland, VSS provides flexible working hours and a culture that prioritises dignity and respect for both employees and those they serve.
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We think this is how you could land Business Systems and Insight Officer in Glasgow
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We think you need these skills to ace Business Systems and Insight Officer in Glasgow
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
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Tailor Your Documents for Us:When applying for a full-time role at Victim Support Scotland, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
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How to prepare for a job interview at Victim Support Scotland
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
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✨Portfolio of Projects
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✨Know their business model
Get familiar with Victim Support Scotland’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
