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- Tasks: Support witnesses and provide vital information in a compassionate environment.
- Company: Join a dedicated team within the Victim and Witness Care Unit.
- Benefits: Gain valuable experience, develop skills, and make a difference in people's lives.
- Why this job: Be the first point of contact for those in need and help them through tough times.
- Qualifications: 5 GCSEs including English and Maths or equivalent experience in administration.
- Other info: Work in a supportive team with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
The post-holder has primary responsibility for contacting witnesses who have requested support from the Witness Service and will provide information and support to staff within the Victim and Witness Care Unit as required. The role involves contacting witnesses to introduce the service, responding to identified need and maintaining effective administration systems and reports in line with specified standards and performance targets. Whilst having an ability to work on your own initiative, you will also work well as part of a team.
Responsibilities:
- Acting as the first point of contact within VWCU which may include dealing with emotive situations or distressed callers and escalating as appropriate.
- In conjunction with the Co-ordinator, and where volunteers are unavailable: Carrying out Risk Assessments with clients as required.
- Establishing best support by carrying out referrals based on best judgement of facts.
Skills and Qualifications:
- 5 GCSEs/O’ levels/Equivalent including English and Maths grade C or above with a minimum of one year's experience in the provision of an effective administration service in an office environment.
- OR: Five years’ experience in the provision of an effective administration service in an office environment.
- Proven organisational skills in an office environment.
- Proven interpersonal skills, both verbal and written, with particular experience of making and receiving high volume telephone calls during peak periods.
- Experience of both internal and external stakeholder engagement.
- Experience of dealing with clients who may be vulnerable after experiencing a traumatic event would be advantageous.
- Experience of addressing issues arising from working with the general public.
- Experience of operation in a Volunteering organisation would be advantageous.
Area: All of Northern Ireland
Closing date: 13 Feb 2026
Administration and Support Officer in Londonderry employer: Victim Support Northern Ireland
Contact Detail:
Victim Support Northern Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration and Support Officer in Londonderry
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in victim and witness support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Practice your phone skills! Since this role involves high-volume calls, get comfortable with making introductions and handling sensitive conversations. Role-play with a friend to build your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare a portfolio that highlights your experience in administration and any relevant projects. This will help you stand out when discussing your background during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Administration and Support Officer in Londonderry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Administration and Support Officer. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since this role involves a lot of interaction with witnesses and staff, it's crucial to demonstrate your strong verbal and written communication skills. Use clear and concise language in your application to reflect this.
Highlight Relevant Experience: Whether it’s your GCSEs or your years of experience, make sure to emphasise any relevant background that showcases your organisational and interpersonal skills. We love seeing how your past roles have prepared you for this position!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Victim Support Northern Ireland
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Administration and Support Officer role. Familiarise yourself with the Witness Service and the Victim and Witness Care Unit. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare for Emotional Situations
Given that you'll be dealing with distressed callers, it's crucial to prepare for how to handle emotive situations. Think about examples from your past experience where you've successfully managed sensitive conversations. This will demonstrate your ability to empathise and provide support effectively.
✨Showcase Your Organisational Skills
The role requires strong organisational skills, so be ready to discuss how you manage your time and tasks. Bring examples of how you've maintained effective administration systems or reports in previous roles. This will highlight your capability to meet performance targets.
✨Engage with Stakeholders
Since the job involves internal and external stakeholder engagement, prepare to talk about your experience in this area. Share specific instances where you've successfully communicated with various stakeholders, especially in high-pressure situations. This will illustrate your interpersonal skills and ability to work as part of a team.
