Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support witnesses and provide vital information in a compassionate environment.
- Company: Join a dedicated team within the Victim and Witness Care Unit.
- Benefits: Gain valuable experience while making a difference in people's lives.
- Why this job: Be the first point of contact for those in need and help them navigate tough situations.
- Qualifications: 5 GCSEs including English and Maths, or equivalent experience in administration.
- Other info: Opportunity to grow your skills in a supportive and dynamic team.
The predicted salary is between 30000 - 42000 £ per year.
The post-holder has primary responsibility for contacting witnesses who have requested support from the Witness Service and will provide information and support to staff within the Victim and Witness Care Unit as required. The role involves contacting witnesses to introduce the service, responding to identified need and maintaining effective administration systems and reports in line with specified standards and performance targets. Whilst having an ability to work on your own initiative, you will also work well as part of a team.
Responsibilities
- Acting as the first point of contact within VWCU which may include dealing with emotive situations or distressed callers and escalating as appropriate.
- In conjunction with the Co-ordinator, and where volunteers are unavailable: Carrying out Risk Assessments with clients as required.
- Establishing best support by carrying out referrals based on best judgement of facts.
Skills and Qualifications
- 5 GCSEs/O’ levels/Equivalent including English and Maths grade C or above with a minimum of one year's experience in the provision of an effective administration service in an office environment.
- OR: Five years’ experience in the provision of an effective administration service in an office environment.
- Proven organisational skills in an office environment.
- Proven interpersonal skills, both verbal and written, with particular experience of making and receiving high volume telephone calls during peak periods.
- Experience of both internal and external stakeholder engagement.
- Experience of dealing with clients who may be vulnerable after experiencing a traumatic event would be advantageous.
- Experience of addressing issues arising from working with the general public.
- Experience of operation in a Volunteering organisation would be advantageous.
Area: All of Northern Ireland
Closing date: 13 Feb 2026
Locations
Administration and Support Officer in Derry, Londonderry employer: Victim Support Northern Ireland
Contact Detail:
Victim Support Northern Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration and Support Officer in Derry, Londonderry
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities and skills mentioned in the job description. This way, when you get that interview, you can confidently show how your experience aligns with what they’re looking for.
✨Tip Number 2
Practice your communication skills! Since this role involves dealing with distressed callers, it’s crucial to demonstrate empathy and clarity. Try role-playing with a friend or family member to get comfortable with handling tough conversations.
✨Tip Number 3
Network like a pro! Reach out to current or former employees of the organisation on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows your genuine interest in the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Administration and Support Officer in Derry, Londonderry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Administration and Support Officer. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since this role involves a lot of interaction with witnesses and staff, it’s crucial to demonstrate your strong verbal and written communication skills. Use clear and concise language in your application to reflect this.
Highlight Relevant Experience: If you've got experience dealing with vulnerable clients or working in an office environment, make sure to shout about it! We love seeing how your past roles have prepared you for this position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Victim Support Northern Ireland
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of the Administration and Support Officer. Familiarise yourself with the Witness Service and the Victim and Witness Care Unit. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare for Emotional Situations
Given the nature of the job, you might encounter distressed callers. Think about how you would handle such situations and be ready to discuss your approach. Practising empathy and active listening can really set you apart during the interview.
✨Showcase Your Organisational Skills
Be prepared to share examples of how you've managed administrative tasks effectively in the past. Highlight any systems you've implemented or improved, and how you’ve maintained performance targets. This will demonstrate your ability to keep things running smoothly.
✨Engage with Stakeholders
Talk about your experience with both internal and external stakeholders. Be ready to provide examples of how you've built relationships and communicated effectively, especially in high-pressure situations. This will show that you can work well within a team and handle public interactions.
