At a Glance
- Tasks: Support victims of crime through effective administration and client engagement.
- Company: Victim Support NI, dedicated to helping those affected by crime.
- Benefits: Permanent position with a competitive salary and supportive work environment.
- Other info: Join a passionate team in a dynamic role with opportunities for growth.
- Why this job: Make a real difference in people's lives while developing your administrative skills.
- Qualifications: 5 GCSEs including English and Maths or relevant experience in administration.
The predicted salary is between 24784 - 24784 € per year.
Responsible To: Administration Coordinator Belfast
Location: 2nd Floor, Albany House, 73-75 Great Victoria Street, Belfast, BT2 7AF
Foyle Location: 6th Floor Embassy Building, 3 Strand Road, Foyle, BT48 7BH
Please select preferred location on application form
Full Time Hours of Work: 37.5 hours per week 08:45am to 17:00pm with a 45-minute unpaid lunch break.
Duration: Permanent
Salary: £24,784 1.0 FTE Per annum
Purpose: Victim Support NI supports people affected by crime in NI. We are recruiting for an Administration & Support Officer who will support our service to ensure that we can continue to provide victims with the high-quality support they need in the aftermath of a crime. Whilst having an ability to work on your own initiative, you will also work well as part of a team.
Essential Criteria:
- Qualifications and Experience:
- 5 GCSE’s /O’ levels / Equivalent including English and Maths grade C or above with a minimum of one years’ experience in the provision of an effective administration service in an office environment
- Or Three years’ experience in the provision of an effective administration service in an administrative environment.
Skills and Experience:
- Proven organisational skills in an administrative environment
- Proven interpersonal skills, both verbal and written, to effectively engage clients in a positive client focused manner.
- Experience of dealing with confidential information - both verbal and written
- Experience of dealing sensitively with people who have experienced challenging situations
- Proven record of valuing accuracy and attention to detail within your work
- The post holder must be proficient in the use of Microsoft Office packages
- Experience of inputting data into an organisational case management system and applications
Desirable Criteria:
- In addition to the above essential criteria, the following additional desirable criteria may be used to shortlist applicants:
- Experience of dealing with clients who may have experienced trauma or may be vulnerable would be advantageous
- Knowledge of Northern Ireland Criminal Justice sector would be advantageous
We reserve the right to enhance the criteria as deemed appropriate in the event of a large volume of applications.
Administrative and Support Officer – Belfast Hub or Foyle Hub employer: Victim Support NI
Victim Support NI is an exceptional employer dedicated to providing meaningful support to individuals affected by crime. With a strong focus on employee growth and a collaborative work culture, staff members are encouraged to develop their skills while making a real difference in the community. Located in Belfast and Foyle, our hubs offer a supportive environment where your contributions are valued, and you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Administrative and Support Officer – Belfast Hub or Foyle Hub
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Victim Support NI. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by researching common questions for administrative roles. We recommend practising your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've handled sensitive situations or maintained accuracy in your work. Real-life stories make you memorable.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Administrative and Support Officer – Belfast Hub or Foyle Hub
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences match the job description. We want to see how you can bring value to our team, so don’t hold back on showcasing your relevant experience!
Showcase Your Organisational Skills:Since this role is all about effective administration, be sure to emphasise your organisational skills in your written application. We love seeing examples of how you've managed tasks or projects efficiently in the past.
Be Personable and Professional:Your written communication should reflect both professionalism and a friendly tone. We’re looking for someone who can engage positively with clients, so let your personality shine through while keeping it professional!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Victim Support NI
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description for the Administrative and Support Officer position. Familiarise yourself with the essential and desirable criteria, as well as the responsibilities involved. This will help you tailor your answers to show how your skills and experience align perfectly with what they’re looking for.
✨Showcase Your Organisational Skills
Since this role requires proven organisational skills, come prepared with examples from your past experiences where you successfully managed tasks or projects. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it clear how your organisational abilities contributed to positive outcomes.
✨Demonstrate Empathy and Communication
Given that you'll be working with individuals who may have experienced trauma, it's crucial to convey your interpersonal skills during the interview. Share specific instances where you’ve effectively communicated with clients in sensitive situations, highlighting your ability to engage with empathy and professionalism.
✨Be Proficient with Technology
As proficiency in Microsoft Office and case management systems is essential, be ready to discuss your experience with these tools. If possible, mention any specific software you've used and how it has helped you maintain accuracy and attention to detail in your work. This will demonstrate your readiness to hit the ground running.
