Triage and Early Intervention Officer

We have an exciting opportunity for a Helpline Advisor, internally known as a Triage & Early Interventions Office to join the team in Ingatestone, Essex, working 37.5 hours a week. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we\’d love to hear from you What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: * Flexible working options including hybrid working * 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays * An extra day off for your birthday & options to buy or sell annual leave * Pension with 5% employer contribution * Enhanced sick pay allowances, maternity & paternity payments * High Street, retail, holiday, gym, entertainment & leisure discounts * Access to our financial wellbeing hub & salary deducted finance * Employee assistance programme & wellbeing support * Access to EDI networks and colleague cafes * Cycle to work scheme & season ticket loans * Ongoing training & support with opportunities for career development & progression About the role: You will be supporting people on the telephone, by text or email f…