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- Tasks: As a Helpline Advisor, you'll provide support and guidance to those in need.
- Company: Join Victim Support, a leading organization dedicated to helping individuals in crisis.
- Benefits: Enjoy flexible working, 28+ days off, discounts, and a solid pension plan.
- Why this job: Make a real difference every day while developing your skills in a supportive environment.
- Qualifications: Resilience, adaptability, and a passion for customer service are key to succeed.
- Other info: Work hybrid between our Basingstoke office and home with various shift options.
The predicted salary is between 28000 - 42000 £ per year.
We have an exciting opportunity for a Helpline Advisor (known internally as a Triage & Early Intervention Officer) to join the Northern PIC team, working 37.5 hours a week. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we\’d love to hear from you What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Ongoing training & support with opportunities for career development & progression About the role: This role is based between our Northern Hampshire office in Basingstoke and from home on a hybrid basis. You will be working shifts Monday to Friday between either 8am and 4pm, 10am and 6pm or 12pm and 8pm….
Helpline Advisor employer: Victim Support Careers
Contact Detail:
Victim Support Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpline Advisor
✨Tip Number 1
Familiarize yourself with the core values and mission of Victim Support. Understanding their commitment to making a difference will help you align your responses during the interview, showcasing your passion for customer service and care.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your resilience and adaptability. Think about specific situations where you effectively handled challenges or changes, as these qualities are crucial for a Helpline Advisor.
✨Tip Number 3
Research common scenarios that a Helpline Advisor might encounter. Being knowledgeable about potential issues and how to address them will show your proactive approach and readiness for the role.
✨Tip Number 4
Practice your communication skills, especially in a customer service context. Role-playing different helpline scenarios with a friend can help you articulate your thoughts clearly and confidently during the interview.
We think you need these skills to ace Helpline Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Helpline Advisor position. Understand the key responsibilities and required skills, such as resilience, adaptability, and a focus on customer service.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the role. Emphasize any previous customer service roles or experiences that demonstrate your ability to support and care for others.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for making a difference and your commitment to customer care. Use specific examples from your past experiences to illustrate how you meet the qualifications outlined in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Victim Support Careers
✨Show Your Passion for Helping Others
As a Helpline Advisor, your primary role is to support those in need. Make sure to express your genuine desire to make a difference and how your past experiences have prepared you for this role.
✨Demonstrate Resilience and Adaptability
The job requires resilience and adaptability. Prepare examples from your previous work where you successfully handled challenging situations or adapted to changes in a fast-paced environment.
✨Highlight Customer Service Skills
Customer service is key in this role. Be ready to discuss specific instances where you provided excellent customer care, resolved conflicts, or went above and beyond to assist someone.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and the impact of the role on the community. This shows your interest in the position and helps you understand if it's the right fit for you.
