At a Glance
- Tasks: Be the go-to person for customers, handling inquiries and ensuring satisfaction.
- Company: Join Victaulic, a global leader in innovative construction solutions since 1919.
- Benefits: Enjoy a competitive salary, health insurance, and meal vouchers.
- Other info: Experience a vibrant team culture with global collaboration and personal growth opportunities.
- Why this job: Make a real difference by helping customers find the right products.
- Qualifications: Bachelor's degree and strong communication skills required.
The predicted salary is between 29250 - 35750 £ per year.
Job Description
We’re Victaulic !
With more than 6,000 employees and 55 international facilities, Victaulic helps customers since 1919 in over 120 countries succeed in the global construction industry.
From the tallest buildings to the deepest mines, customers trust our products to increase overall system durability in the most demanding construction projects and operating conditions.
Learn more about how our innovative piping products and design services can engineer confidence into your build by visiting our website.
The Role
The Quotes & Product Specialist is the primary point of contact for customers.
This role ensures a high-quality customer experience through accurate information sharing, efficient handling of requests, and proactive support.
What you will do
- Act as the first point of contact for customers and coordinate professional and proper responses to all product and order-related inquiries.
- Responsible for developing and improving the focus of customer relationship management with both internal and external customers.
- Process quotation requests and follow up on quotation related enquiries.
- Assist customers in selecting products that best suit the application and identify potential sales opportunities and ensure the sales lead is provided to the appropriate Sales representatives
- Responsible for analyzing and resolving customer requests, inquiries or problems by utilizing established procedures.
- Support Sales with customer-oriented requests.
- Responsible for ensuring customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Care and the organization
- Maintain customer master data and related documentation as per established procedures and policies
- Assist in various tasks, projects and responsibilities assigned by a Customer Care Supervisor or Manager
About You
- Bachelor level education.
- Strong administrative and communication skills.
- Customer-oriented mindset with problem-solving abilities
- Strong MS Office and CRM/ERP system knowledge
- Accuracy in data handling
- Stress-resistant, proactive, and team-oriented.
- What working at Victaulic offers
- Attractive remuneration package – including health insurance, pension plan, meal vouchers and eco vouchers.
- Personal growth - Cultivate personal growth through a well-defined career path offering annual progression opportunities. Receive extensive training and guidance.
- We focus on well-being by creating a positive team atmosphere where working, learning and caring go hand in hand.
We do this by facilitating the organizations of various teambuilding and afterwork activities.
- Inspiring global work environment - working with teams across the globe and collaborate with people of diverse backgrounds — both professionally and cultural.
At Victaulic, our success thrives on the ingenuity, passion, and dedication of our people – building a future of innovation together! Apply now
Customer Care Agent - Quotes & Product Specialist in Stevenage employer: Victaulic
Victaulic is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where collaboration and innovation thrive. Located in the United Kingdom, our team enjoys a supportive environment with opportunities for professional advancement, competitive benefits, and a commitment to maintaining high customer satisfaction while delivering impactful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Agent - Quotes & Product Specialist in Stevenage
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Victaulic. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Victaulic before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Agent - Quotes & Product Specialist in Stevenage
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Victaulic:Your cover letter is your chance to shine! Tell us why you want to work at Victaulic specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Victaulic!
How to prepare for a job interview at Victaulic
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
