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For Companies At a Glance
- Tasks: Coordinate customer care projects and ensure top-notch service delivery.
- Company: Join a leading company focused on customer satisfaction and innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic team environment with mentorship opportunities and career advancement.
- Why this job: Be the go-to expert in custom products and make a real difference.
- Qualifications: Degree preferred, with strong communication and organisational skills.
The predicted salary is between 36000 - 60000 £ per year.
POSITION: Project Coordinator/Senior
LOCATION: Customer Care, Commerce Park
REPORTS TO: Customer Care Supervisor
Responsibilities
- Sales liaison to our internal and external customers.
- Serve as subject matter expert for custom products & projects.
- Prepare and issue project based quotations for standard and custom products.
- Support priced on application process conforming to margin & pricing guidelines.
- Perform all quote & order related tasks and service-related activities ensuring accurate, timely and effective handling of customer requirements including documentation and product delivery.
- Coordination of project delivery requirements utilizing project management and basic expediting skills through product substitution or escalation to Customer Satisfaction.
- Review of project management reports.
- Communication of project status and jobsite coordination with internal and external customers.
- Provide feedback on CC procedures and identify process improvement opportunities.
- Respond, analyze and/or resolve customer requests, inquiries, or problems by utilizing established procedures in a timely manner.
- Uphold a positive attitude and enthusiastic demeanor to provide customers with the highest level of service.
- Ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by your team, Customer Care, and the organization.
- Assist all other department disciplines in various areas as required to maintain your team, Customer Care and Victaulic’s Global mission.
- Work closely with all facets of the organization to provide superior customer service.
- Assist in various tasks, projects and responsibilities as assigned by CC Management team.
Senior Responsibilities
- Serve as subject matter expert for custom products and / or high profile projects.
- Expert in all CC procedures and applications to achieve daily tasks and goals.
- Understanding of the Victaulic Kanban System (VKS), Supply Chain, and Manufacturing to support CC Team members with product delivery requirements.
- Work with Supervisor/Team Lead to implement process improvements.
- Provide subject matter expertise and interpretation of procedures to less experienced team members.
- Conduct qualitative and operational activities for legislative and domestic product requirements, as applicable.
- Mentor new hires.
Qualifications
- B.S. / B.A. Degree preferred.
- Proficient in MS Office applications including Outlook, Word, Excel, and Power Point.
- Minimum three years of customer service and/or Victaulic product knowledge.
- Project management and analytical skills preferred.
- Excellent oral and written communication skills.
- Extraordinary attention to detail with strong organizational skills.
- Proficient in Qlik View/Sense Applications.
- Must display leadership and collaboration skills and be an effective advocate of process improvement.
- Is patient, professional, and courteous when faced with an adverse situation.
- Goal oriented, reliable, self-motivated, and able to problem solve and multi-task effectively in a fast-paced environment.
- Willing to be flexible in schedule and work occasional overtime.
- Willing to make infrequent overnight travel.
Project Coordinator - Customer Care in Frome employer: Victaulic
Contact Detail:
Victaulic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Coordinator - Customer Care in Frome
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Project Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Familiarise yourself with their customer care processes and think about how your skills can contribute to their mission. This will help you stand out as a candidate who truly understands their needs.
✨Tip Number 3
Practice your communication skills! As a Project Coordinator, you'll need to liaise with various teams and customers. Role-play common interview questions with a friend to boost your confidence and ensure you can articulate your thoughts clearly.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications from motivated candidates like you. Plus, it shows you're genuinely interested in joining our team and contributing to our customer care excellence.
We think you need these skills to ace Project Coordinator - Customer Care in Frome
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Project Coordinator role. Highlight your experience in customer service and project management, and don’t forget to mention any specific skills that match the job description!
Showcase Your Communication Skills: Since this role requires excellent oral and written communication, give examples of how you've effectively communicated with customers or team members in the past. We want to see your ability to convey information clearly and professionally.
Demonstrate Attention to Detail: This position demands extraordinary attention to detail, so make sure your application is free from typos and errors. Use bullet points and clear formatting to make it easy for us to read and understand your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Victaulic
✨Know Your Stuff
Make sure you brush up on the specifics of project coordination and customer care. Familiarise yourself with the company's products and services, especially custom projects. Being able to discuss these confidently will show that you're genuinely interested and knowledgeable.
✨Showcase Your Communication Skills
Since this role involves liaising with both internal and external customers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially when resolving customer inquiries or issues.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to tackle challenges in a fast-paced environment. Be ready to share specific examples that highlight your analytical skills and how you’ve successfully navigated obstacles to ensure customer satisfaction.
✨Emphasise Team Collaboration
This position requires working closely with various departments. Prepare to discuss your experience in teamwork and how you've contributed to process improvements. Highlight any mentoring experiences as well, as they align with the senior responsibilities of the role.