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- Tasks: Deliver essential registration and licensing services while providing exceptional customer support.
- Company: VicRoads, a community-focused organisation making a real impact.
- Benefits: Competitive salary, professional development opportunities, and flexible working arrangements.
- Other info: Part-time role with a chance to make a difference in your community.
- Why this job: Join a team that values community service and personal growth.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
VicRoads is seeking a part-time Customer Service Officer / Licence Testing Officer in Horsham. In this role, you will deliver essential registration and licensing services to the community, ensuring exceptional customer service.
Responsibilities include:
- Assisting customers with inquiries
- Resolving complaints
- Guiding them through digital platforms
We offer a competitive salary package, opportunities for professional development, and flexible working arrangements. Join a team making a real impact in the community!
Licensing & Customer Service Pro — Part-Time (Horsham) employer: VicRoads
Contact Detail:
VicRoads Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Licensing & Customer Service Pro — Part-Time (Horsham)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at VicRoads on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle tricky situations, as they love seeing how we think on our feet!
✨Tip Number 3
Show off your digital skills! Since you'll be guiding customers through online platforms, be ready to discuss your tech-savviness and any relevant experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of your progress and offer tips along the way!
We think you need these skills to ace Licensing & Customer Service Pro — Part-Time (Horsham)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Licensing & Customer Service Pro role. Highlight your relevant experience in customer service and any specific skills that align with the job description. We want to see how you can make a real impact in our community!
Showcase Your Communication Skills: Since this role involves assisting customers and resolving complaints, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've successfully handled customer inquiries in the past.
Highlight Your Digital Savvy: As you'll be guiding customers through digital platforms, it’s important to showcase your comfort with technology. Mention any experience you have with online systems or tools, and let us know how you can help customers navigate these platforms smoothly.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, your application will go straight to us, and we can review it promptly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at VicRoads
✨Know Your Stuff
Familiarise yourself with VicRoads and its services. Understand the role of a Customer Service Officer and the importance of delivering exceptional service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Common Scenarios
Think about common customer service scenarios you might face, like handling complaints or guiding someone through a digital platform. Practising your responses can help you articulate your problem-solving skills during the interview.
✨Showcase Your Communication Skills
Since this role involves assisting customers, demonstrate your communication skills. Be clear and concise in your answers, and don’t hesitate to ask for clarification if you don’t understand a question. This shows you’re engaged and willing to ensure understanding.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team, the work culture, or opportunities for professional development. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.