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- Tasks: Deliver exceptional customer service and assist with licensing services in a dynamic environment.
- Company: VicRoads, dedicated to keeping Victorians safe and connected.
- Benefits: Competitive salary, flexible working arrangements, and professional development opportunities.
- Other info: Join a diverse team focused on innovation and collaboration.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Strong customer service skills and a positive attitude required.
The predicted salary is between 64066 - 69294 ÂŁ per year.
Locations: Horsham - Customer Service Centre
Time type: Part time
Posted on: Posted Yesterday
Time left to apply: End Date: May 18, 2026 (10 days left to apply)
Job requisition id: JR102412
At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow. VicRoads empowers our people to learn and grow– focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving.
VicRoads is progressing too. In August 2022, we started on a new chapter when the Victorian State Government partnered with Aware Super, Australian Retirement Trust, and Macquarie Asset Management to operate registration and licensing services on its behalf. We work collaboratively with the Victorian State Government to ensure we fulfill regulatory requirements, deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access, infrastructure and safety.
Salary: $64,066 - $69,294 plus super (pro rata)
Tenure: Part-time (3 days)/ Permanent
Location: Horsham
About the role:
- Deliver registration and licensing services around the needs of our customers in a dynamic environment, over the counter, face to face, by telephone and in writing, in accordance with established policies and procedures, work instructions and guidelines, in a professional, timely and courteous manner.
- Investigate and resolve customer enquiries according to established policies and procedures, work instructions and guidelines, in a timely manner. Effectively resolve customer complaints and escalate to supervisor where required.
- Exercise judgement to suggest improvements to customer service delivery processes and tools and support corporate change initiatives.
- Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.
- Provide guidance and support to less experienced staff where required.
- Serve as the first point of contact for customers in the service centre, offering information and guidance on digital transactions.
What we are looking for:
- Exceptional customer service skills, a positive can-do attitude with a keen eye for detail.
- Excellent communication skills coupled with a strong work ethic.
- Adaptability, flexibility, and agility with regards to change and adopting new methods of working.
- A team player who is not afraid to go above and beyond where required.
- Intermediate computer literacy skills.
- A full valid driver’s license is required.
- Reasonable travel is required.
- Ability to navigate and coach customers through digital platforms smoothly.
Our Culture:
Innovation powers progress, but it doesn’t come without support. To attract, retain, and develop talented people, we reward initiative and ingenuity, foster collaboration, and offer dynamic career development. At VicRoads, we embrace diversity and inclusion and we’re proud our workforce reflects the community we work for.
What we offer:
- Competitive salary and benefits, including opportunities to earn a bonus.
- Salary packaging, Fitness Passport & discounts to hundreds of retailers.
- Opportunities for professional and personal development.
- Flexible working arrangements and family-friendly practices, including 16 weeks paid parental leave.
How to Apply:
We encourage applications from people of all genders, backgrounds and communities. If you need any adjustments to our recruitment process or the role itself, please let us know when applying.
Please submit your application via the “Apply” button. Applications should include a resume and a brief covering letter. Applications close 11.59pm on Sunday 17 May 2026.
For a copy of the Position Description please email talentacquisition@vicroads.com.au. Unfortunately, applications cannot be accepted via this email.
VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. Please note that due to legal requirements you must be predominantly located in Australia and for certain roles, predominantly located in Melbourne or Victoria.
VicRoads has a single and simple purpose - to keep Victorians moving safely and smoothly. As an organisation we believe innovation powers progress - of our people and Victorian communities. Our work matters. Victorians trust us with their safety, with critical moments in their lives and their livelihoods. And it's with innovation, purpose, inclusivity, and collaboration that we make a difference, and that we progress.
VicRoads Registration and Licensing Services (RLS) is on a pivotal transformation journey, with a dedicated focus on placing customers at the heart of everything we do. We’re committed to modernising our operations and expanding our service offerings to meet customer needs. At the core of our business, we manage the essential services of vehicle registration and licensing and our goal is to simplify interactions with VicRoads RLS, making our services more accessible and user-friendly. We’re also expanding our custom plate offerings and developing value-added products and services for those using and supporting our road networks.
In August 2022 VicRoads embarked on a new chapter when the Victorian State Government partnered with Aware Super, Australian Retirement Trust, and Macquarie to operate and modernise registration and licensing services on its behalf. The joint venture is a 40-year partnership where the Government retains ownership of VicRoads, and continues to control regulation, policy, data, and privacy provisions for VicRoads Registration and Licensing. The Government sets pricing and collects the revenue for essential registration and licensing fees, whilst also maintaining its roads and safety responsibilities.
Our organisational values steer our actions, decisions, and behaviours as we progress on our path of transformation - innovating to keep Victorians moving.
Customer Service Officer/ Licence Testing Officer in Horsham employer: VicRoads
Contact Detail:
VicRoads Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer/ Licence Testing Officer in Horsham
✨Tip Number 1
Get to know the company! Research VicRoads and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping people, think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your exceptional service skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at VicRoads. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Make sure to highlight your adaptability and teamwork skills in your application to align with what VicRoads is looking for.
We think you need these skills to ace Customer Service Officer/ Licence Testing Officer in Horsham
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter for the Customer Service Officer role. Highlight your exceptional customer service skills and how they align with VicRoads' mission to keep Victorians moving safely.
Show Off Your Communication Skills: Since communication is key in this role, use clear and concise language in your application. Demonstrate your ability to convey information effectively, just like you would when assisting customers.
Highlight Your Team Spirit: VicRoads values teamwork, so don’t forget to mention any experiences where you collaborated with others. Share examples of how you’ve supported team objectives or helped less experienced colleagues.
Apply Through Our Website: We encourage you to submit your application via the 'Apply' button on our website. It’s the best way to ensure your application gets to us directly and is considered promptly!
How to prepare for a job interview at VicRoads
✨Know Your Stuff
Before the interview, make sure you understand VicRoads' mission and values. Familiarise yourself with their customer service approach and how they aim to keep Victorians safe on the roads. This will help you align your answers with what they’re looking for.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences that highlight your exceptional customer service skills. Think about times when you resolved complaints or went above and beyond for a customer. Be ready to discuss these scenarios in detail during the interview.
✨Be Adaptable
Since the role requires flexibility and adaptability, think of instances where you successfully navigated change or adopted new methods. Share these stories to demonstrate your ability to thrive in a dynamic environment, which is crucial for this position.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or how VicRoads measures success in customer service. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.