Field Service Engineer – Vision & Metrology Systems in Gloucester

Industrial Vision & Metrology Systems Ltd brings together two pioneering companies, Industrial Vision Systems (IVS) and The Sempre Group (Sempre), into one powerful Smart Manufacturing company. Together, we are redefining how the world’s leading manufacturers design, measure, inspect, and optimise their production processes.

IVS, a global leader in machine vision systems, inspection technologies, and AI-powered solutions, has earned a reputation for precision, innovation, and trust, driving factory automation across sectors from medical devices to advanced electronics. Sempre, a measurement and metrology specialist, supports industries including aerospace, automotive, energy, and precision engineering. Through expert consultancy, advanced equipment, and digitalisation services, Sempre helps manufacturers increase productivity, improve efficiency, and embrace automation across quality and production processes.

The role of Support Engineer is a highly technical position that requires strong customer service skills, patience, attention to detail, and superior problem-solving skills. The ability to build up a strong rapport with customers, agents, and fellow colleagues is essential. Ensure high-quality customer support for the product range Metrology Direct supply. Be a team player and show initiative in planning out day-to-day workload.

Key Responsibilities:

• Provide on-site Service, Calibration, installation, and commissioning of equipment.
• Perform hands-on on-site troubleshooting, service, and repairs.
• Perform in-house calibrations and repairs when necessary.
• Provide high-level support to external customers at their location.
• Provide on-site training to customers.
• Interface with cross-functional work teams such as applications, customer support/services/sales, and marketing.
• Develop and create service documentation when needed.
• Create and maintain service information within the Metrology Direct CRM.
• Timely and professionally handle field service calls and issues arising from the field service visits.
• Timely complete and submit all required maintenance reports and calibration certificates.

Accountability:

• Be a supportive and approachable member of the customer service team promoting openness and honesty.
• Operate within the overall policy of the organisation and keep within its written rules set out in the company handbook.
• Respond to broad guidelines set down by the Service Team Leader.
• Collective responsibility for Customer Service under the direction of the Service Team Leader.

Required Skills, Knowledge and Expertise:

• HNC/HND or higher in Mechanical Engineering or similar.
• Working knowledge and ability to test and troubleshoot electrical circuits.
• Experience in the service and calibration of measuring equipment, ideally CMMs, Shadow graphs, height gauges, and vision systems.
• Highly motivated to deliver the best possible service to customers.
• Sets high personal standards for self, assuming responsibility and accountability for successfully completing assignments or tasks.
• Strong verbal and written communicator to report into management level.
• Able to manage several tasks simultaneously, works well under pressure, and handles stress appropriately.
• Working knowledge of MS Office products.
• Knowledge of PC architecture, hardware, and software.
• Can demonstrate ability to work flexible hours and adapt to changing work schedules, including spending considerable time away from home.
• Full valid passport with no travel restrictions.
• Full valid UK driving license.

Benefits:

• Company Pension
• 25 days Annual Leave + Bank Holidays
• Life Cover
• Private Medical with Optical / Dental Insurance
• Cycle to work scheme
• Free On-site Parking

Why Join Us?

You’ll be joining a dynamic, high-growth organisation with innovation at its core. Based across our sites at the Harwell Science and Innovation Campus near Oxford and Barnwood in Gloucester, you will be in the heart of a thriving technology hub where collaboration, creativity, and breakthroughs happen every day.

Whether your passion lies in machine vision, automation, measurement, advanced manufacturing, or artificial intelligence, here you’ll find the opportunity to shape the factories of the future. Be part of a team where your ideas can transform industries. Together, we’re not just keeping pace with technological change—we’re driving it. Join us and build a smarter, more innovative tomorrow.