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For Companies At a Glance
- Tasks: Coordinate service activities, schedule jobs, and communicate with customers daily.
- Company: Join Vico Talent Solutions, a dynamic company focused on efficient service delivery.
- Benefits: Enjoy a competitive salary, career progression, and a supportive team environment.
- Why this job: Perfect for those who thrive in fast-paced settings and love problem-solving.
- Qualifications: Previous experience in service coordination and strong communication skills are essential.
- Other info: Proficiency in Microsoft Office and service management software is a plus.
The predicted salary is between 30000 - 42000 £ per year.
Vico Talent Solutions is seeking a highly organized and proactive Service Controller to join our clients team. This role is crucial in ensuring the smooth operation of service activities, including scheduling, resource allocation, and customer communication. If you thrive in a fast-paced environment and have strong coordination skills, we want to hear from you!
Key Responsibilities
- Efficiently schedule and allocate service jobs to field engineers/technicians.
- Monitor job progress and ensure timely completion of service tasks.
- Act as the primary point of contact between customers and service teams, providing updates and resolving queries.
- Maintain accurate records of service activities, including job logs, parts usage, and customer interactions.
- Ensure compliance with company policies, safety regulations, and industry standards.
- Assist in managing workloads, identifying areas for improvement, and enhancing service efficiency.
Requirements
- Previous experience in a service coordination, scheduling, or administrative role.
- Strong organizational and multitasking skills.
- Excellent communication and customer service abilities.
- Proficiency in Microsoft Office and service management software (desirable).
- Ability to work under pressure and solve problems efficiently.
What's on Offer?
- Competitive salary and benefits package.
- Opportunity to work with a dynamic and supportive team.
- Career progression within a growing company.
Service Controller in Grimsby employer: VICO TALENT SOLUTIONS LIMITED
Contact Detail:
VICO TALENT SOLUTIONS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller in Grimsby
✨Tip Number 1
Familiarise yourself with service management software commonly used in the industry. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your communication skills, as this role requires you to be the main point of contact between customers and service teams. Practising how to handle customer queries effectively can give you an edge.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. This will help illustrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Research the company’s values and recent projects. Being knowledgeable about their operations and demonstrating how your skills align with their goals can make a strong impression during your interview.
We think you need these skills to ace Service Controller in Grimsby
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Service Controller position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in service coordination or similar roles. Emphasise your organisational skills, multitasking abilities, and any relevant software proficiency.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you have successfully managed service activities or improved efficiency in past positions.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at VICO TALENT SOLUTIONS LIMITED
✨Showcase Your Organisational Skills
As a Service Controller, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully coordinated schedules or managed resources under pressure.
✨Communicate Clearly and Confidently
Since this role involves acting as the primary point of contact for customers, practice articulating your thoughts clearly. Be ready to discuss how you've handled customer queries in the past and how you ensure effective communication between teams.
✨Familiarise Yourself with Relevant Software
Proficiency in service management software is desirable for this position. Brush up on any relevant tools you’ve used before, and be prepared to discuss how you can leverage technology to enhance service efficiency.
✨Demonstrate Problem-Solving Abilities
The ability to solve problems efficiently is crucial in this role. Think of specific instances where you faced challenges in scheduling or resource allocation and how you overcame them. This will show your potential employer that you can handle the pressures of the job.
