At a Glance
- Tasks: Engage with customers and conduct insightful research to gather valuable data.
- Company: Join Vico Homes, a supportive employer that values its team.
- Benefits: Enjoy 26 days holiday, flexible working, and a fantastic health package.
- Other info: Great opportunities for personal development and career growth.
- Why this job: Make a real impact by transforming customer insights into actionable strategies.
- Qualifications: Strong data interpretation skills and excellent communication abilities.
The predicted salary is between 20250 - 24750 £ per year.
We are looking for a Customer Insight Assistant to join our Insight and Scrutiny Team within Strategic Services.
About the role
As the Customer Insight Assistant, your manager will be our Senior Insight Officer.
You will work up to 18.5 hours a week on a permanent basis, working flexibly in the Vico Homes operating area with our Head Office in Castleford.
You can expect to have a working week filled with a variety of activities.
A large part of this role is customer facing, and therefore you will be engaging with our customers through a variety of research methodologies.
Although, sometimes, nothing beats a phone call or meeting up directly with our customers.
Data collection is a busy aspect of the role, but the in-depth insights we can gather from our customers allows for high quality analysis and reporting.
The interrogation of data will be a weekly activity, ensuring all data is cleansed and ready for analysis using a great attention to detail to achieve this.
As we work across the entire organisation, the way we analyse data may be different depending on the research objectives and desired outcomes.
As a result, you may find that you spend part of your working week exploring ways of presenting data clearly, creatively and in an engaging way for our audience.
No two projects are the same, although you will use our library of past and present research projects to make links to other areas of the business and make comparisons to past data.
- What you’ll do
- Conduct data collection for both quantitative and qualitative research using a mixture of research methods
- Input data from survey work and undertake data analysis using statistical software
- Creatively design reports and presentations which present the findings of the research
- Conduct regular data management activities to maintain databases.
- Provide support where required to the work of the customer led Vico Scrutiny Team (VST), co-ordinated by the Scrutiny Officer and Scrutiny Support Officer based within the Customer Insight and Scrutiny Team.
- What we’re looking for
- Experience of collating statistics and interpreting data
- Excellent problem-solving skills, initiative and attention to detail
- Good written and verbal communication skills
- An organised approach to project management
- The ability to meet tight deadlines
For more details on what we’re looking for in this role, please see the Job Description below.
For more information or an informal chat about the role or working for Vico Homes, please contact Mitchell Lindley, Senior Insight Officer on mlindley@vicohomes. co. uk .
Vico Homes is accredited by Investors in People, which means we recognise that our colleagues are our most valuable asset.
- As an employer we can offer you a great set of benefits which includes:
- 26 days holiday (rising to 31 after 5 years' service) and statutory bank holidays;
- an extra day off on your birthday;
- happy to talk flexible working, including options for reduced hours, compressed hours or other flexible working patterns;
- a wide range of personal development opportunities;
- a fantastic health and wellbeing package;
- access to Vico Homes Rewards for a fantastic range of lifestyle savings and salary sacrifice schemes including cycle to work, home electronics and our car benefit scheme;
- one day to take part in our Volunteering Scheme; and
- "cycle to work" scheme and discounted shopping platform.
We are an equal opportunities employer and welcome applications from all.
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Customer Insight Assistant in Wakefield employer: Vico Homes
Vico Homes is an exceptional employer that prioritises employee growth and development within a collaborative and innovative work culture. Located near Castleford, with convenient hubs in Pontefract and Wakefield, the company offers a supportive environment where you can make a meaningful impact on customer experience through analytics and performance insights. With a strong focus on continuous improvement, employees are encouraged to shape processes and contribute to high-quality service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insight Assistant in Wakefield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vico Homes. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vico Homes before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Insight Assistant in Wakefield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vico Homes:Your cover letter is your chance to shine! Tell us why you want to work at Vico Homes specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vico Homes!
How to prepare for a job interview at Vico Homes
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
