At a Glance
- Tasks: Analyse customer data and create reports to enhance service quality.
- Company: Vico Homes, a forward-thinking company dedicated to customer experience.
- Benefits: Flexible working hours, competitive pay, and opportunities for personal growth.
- Other info: Join a supportive team focused on continuous improvement and innovation.
- Why this job: Make a real difference in customer experience while developing your analytical skills.
- Qualifications: Strong analytical skills and a passion for improving customer service.
The predicted salary is between 25650 - 31350 £ per year.
Vico Homes’ Customer Experience team, based near Castleford with hubs in Pontefract and Wakefield, ensures high-quality support across channels.
You will develop management information and automated reports to meet KPIs and regulatory requirements, and translate insights into practical service improvements.
Join a team focused on enhancing customer access and experience.
The role offers opportunities to shape processes, with a strong emphasis on reporting, analytics, and continuous improvement
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Customer Experience Analytics & Performance Analyst in Wakefield employer: Vico Homes
Vico Homes is an exceptional employer that prioritises employee growth and development within a collaborative and innovative work culture. Located near Castleford, with convenient hubs in Pontefract and Wakefield, the company offers a supportive environment where you can make a meaningful impact on customer experience through analytics and performance insights. With a strong focus on continuous improvement, employees are encouraged to shape processes and contribute to high-quality service delivery.
