At a Glance
- Tasks: Lead policy development and ensure compliance with regulations while making a real impact.
- Company: Join Vico Homes, a forward-thinking organisation that values its people.
- Benefits: Enjoy 26 days holiday, flexible working options, and a fantastic health package.
- Other info: Great career growth opportunities and a supportive work environment await you.
- Why this job: Shape customer-focused policies and collaborate with diverse stakeholders for meaningful change.
- Qualifications: A Level 3 qualification or equivalent experience in policy development is required.
The predicted salary is between 30000 - 40000 € per year.
We’re looking for a skilled and motivated Policy Officer to lead the review and development of our policies and procedures, ensuring they support excellent service delivery and meet regulatory and legislative requirements. You’ll play a key role in keeping us compliant, informed, and forward‑looking—working closely with colleagues across the organisation and with external stakeholders to shape high‑quality, customer‑focused policies that make a real difference.
What you’ll do:
- Lead the annual policy and procedure review cycle, keeping everything on track and up to date.
- Support the development of new and revised policies that reflect legislation, regulation, best practice and organisational objectives.
- Coordinate consultation and engagement with colleagues and work with our Customer Insight and Engagement teams to coordinate consultation and engagement with customers and stakeholders.
- Perform a quality checking role to ensure policies meet agreed standards and are clearly communicated.
- Produce clear reports, presentations and high‑quality process maps.
- Use customer insight, complaints learning, audits and inspections to inform policy improvement.
- Monitor changes in legislation and social housing policy and co‑ordinate responses to consultations.
What we’re looking for:
- A Level 3 qualification (or equivalent experience) in a relevant area.
- Experience in a policy development or similar administrative role.
- Excellent written communication skills, particularly policy drafting.
- Strong organisational skills with attention to detail.
- Ability to manage multiple priorities and meet deadlines.
- Confidence in influencing and working with senior stakeholders.
- Knowledge of legislative and regulatory requirements for social housing.
- A customer‑focused, proactive and collaborative approach.
- Strong IT skills, including Microsoft Office and digital tools.
This is a full time job share role with our current Policy Officer who also works 18.5 per week. Vico Homes is accredited by Investors in People, which means we recognise that our colleagues are our most valuable asset. As an employer we can offer you a great set of benefits which includes: 26 days holiday (rising to 31 after 5 years' service) and statutory bank holidays; an extra day off on your birthday; happy to talk flexible working, including options for reduced hours, compressed hours or other flexible working patterns; a wide range of personal development opportunities; a fantastic health and wellbeing package; access to Vico Homes Rewards for a fantastic range of lifestyle savings and salary sacrifice schemes including cycle to work, home electronics and our car benefit scheme; one day to take part in our Volunteering Scheme; and "cycle to work" scheme and discounted shopping platform. We are an equal opportunities employer and welcome applications from all.
What happens next?
You’ll receive an automatic reply to let you know we’ve received your application. We’ll then score all the applications against the person specification and contact you to let you know if we’re inviting you to interview. If you have any questions, please contact our Recruitment Team.
Policy Officer employer: Vico Homes
Vico Homes is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture and a comprehensive benefits package including flexible working options, generous holiday entitlement, and personal development opportunities. Located in a vibrant community, we foster collaboration and innovation, ensuring that our Policy Officer plays a vital role in shaping impactful policies while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Policy Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Vico Homes on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Familiarise yourself with Vico Homes' policies and recent changes in social housing legislation. This shows you're proactive and genuinely interested in the role.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when discussing your experience in policy development. Use examples that highlight your ability to influence and collaborate with stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Vico Homes.
We think you need these skills to ace Policy Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Policy Officer role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Writing Skills:Since excellent written communication is key for this role, take the time to craft a clear and concise cover letter. Make it engaging and ensure it reflects your ability to draft policies effectively.
Highlight Relevant Experience:Don’t forget to showcase any previous experience in policy development or similar roles. Share specific examples of how you've contributed to policy improvements or compliance in past positions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Vico Homes
✨Know Your Policies Inside Out
Before the interview, make sure you thoroughly understand the current policies and procedures relevant to the role. Familiarise yourself with any recent changes in legislation or social housing policy, as this will show your commitment and knowledge during discussions.
✨Showcase Your Communication Skills
As a Policy Officer, excellent written communication is key. Prepare examples of reports or policy drafts you've worked on in the past. Be ready to discuss how you ensure clarity and quality in your communications, as this will demonstrate your suitability for the role.
✨Demonstrate Your Organisational Skills
Be prepared to talk about how you manage multiple priorities and meet deadlines. Share specific strategies or tools you use to stay organised, especially when leading policy reviews or coordinating consultations with stakeholders.
✨Engage with Customer Insight
Highlight your experience in using customer feedback and insights to inform policy development. Discuss how you've previously engaged with customers or stakeholders to shape policies that are customer-focused, as this aligns perfectly with the role's requirements.
