Vico Homes is seeking two Complaints Officers in its Customer Relations Team. One post is permanent and the other is fixed-term to cover maternity leave, both on a hybrid basis with at least three office days per week and a 37-hour week.
The role involves investigating complaints, quality-checking responses, and drawing learning to improve services while handling MP and Chief Executive enquiries. Experience with customer-facing work and investigations is essential.
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Complaints & Customer Experience Investigator (Hybrid) employer: Vico Homes
Vico Homes is an exceptional employer that prioritises employee growth and development within a collaborative and innovative work culture. Located near Castleford, with convenient hubs in Pontefract and Wakefield, the company offers a supportive environment where you can make a meaningful impact on customer experience through analytics and performance insights. With a strong focus on continuous improvement, employees are encouraged to shape processes and contribute to high-quality service delivery.
