At a Glance
- Tasks: Support customers with financial challenges and manage essential administrative tasks.
- Company: Join Vico Homes, a caring and ambitious team dedicated to creating proud communities.
- Benefits: Enjoy 26 days holiday, flexible working options, and a fantastic health and wellbeing package.
- Other info: Great career growth opportunities and a commitment to employee wellbeing.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Looking for reliable, organised, and customer-focused individuals with a positive attitude.
The predicted salary is between 30000 - 40000 € per year.
Our Income Management Team plays a key role in supporting our customers understand and overcome financial challenges so they can sustain their tenancies with confidence. We’re looking for someone reliable, organised, and customer‑focused to join the team.
What you’ll do
- You’ll provide essential administrative support to the Income Management Service, helping us deliver a responsive, reliable service to our customers.
- Supporting our on demand service by responding to customer needs.
- Coordinating the administrative tasks linked to Universal Credit, ensuring information is accurate and up to date.
- Managing the paperwork associated with court action, keeping processes clear, timely and compliant.
- Assisting with the day to day operational recovery of debt, helping the team take the right action at the right time.
What we’re looking for
- We are looking for candidates with the right skills, relevant experience and most importantly someone who has our values:
- Confident with a “can do” approach
- United in our vision for creating places to be proud of
- Ambitious in our aim of delivering more than 1,500 homes over 3 years.
- Caring and working collaboratively with both internal and external stakeholders.
If this sounds like you then we want to hear from you!
For more details on what we’re looking for in this role, please see the Job Description below.
For more information or an informal chat about the role or working for Vico Homes, please contact Charlotte Wadsworth, Business Planning Officer - Income Management on 07919413430.
Interviews will be held week commencing 8 June 2026.
Please note: We reserve the right to close this vacancy early if we receive a high volume of suitable applications.
Vico Homes is accredited by Investors in People, which means we recognise that our colleagues are our most valuable asset. As an employer we can offer you a great set of benefits which includes:
- 26 days holiday (rising to 31 after 5 years' service) and statutory bank holidays;
- An extra day off on your birthday;
- Happy to talk flexible working, including options for reduced hours, compressed hours or other flexible working patterns;
- A wide range of personal development opportunities;
- A fantastic health and wellbeing package;
- Access to Vico Homes Rewards for a fantastic range of lifestyle savings and salary sacrifice schemes including cycle to work, home electronics and our car benefit scheme;
- One day to take part in our Volunteering Scheme;
Income Advisor in Castleford employer: Vico Homes
Vico Homes is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where collaboration and ambition thrive. With generous benefits such as 26 days of holiday, flexible working options, and a strong focus on personal growth, we empower our Income Advisors to make a meaningful impact in the lives of our customers while enjoying a fulfilling career. Join us in creating places to be proud of, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Income Advisor in Castleford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out as someone who genuinely cares about the position.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers—make them your own!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and ready to take that next step in your career.
We think you need these skills to ace Income Advisor in Castleford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the Income Advisor role. We want to see how you can support our customers and contribute to our team!
Showcase Your Customer Focus:Since this role is all about helping customers, share examples of how you've successfully supported others in the past. We love seeing a 'can do' attitude in action!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Remember, we’re looking for organised individuals!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Vico Homes
✨Know Your Stuff
Make sure you understand the role of an Income Advisor and the key responsibilities involved. Familiarise yourself with Universal Credit processes and the importance of accurate paperwork. This will show that you're not just interested in the job, but that you’re prepared to hit the ground running.
✨Showcase Your Customer Focus
Since this role is all about supporting customers through financial challenges, be ready to share examples of how you've successfully helped customers in the past. Highlight your ability to listen, empathise, and provide solutions that make a real difference.
✨Demonstrate Your Organisational Skills
The Income Management Team needs someone who can juggle multiple tasks efficiently. Prepare to discuss how you manage your time and prioritise tasks, especially when dealing with tight deadlines or complex situations. Bring up specific tools or methods you use to stay organised.
✨Embrace the Values
Vico Homes is looking for candidates who align with their values. Be sure to express your 'can do' attitude, ambition, and collaborative spirit during the interview. Share stories that reflect these values and how they resonate with your work ethic.
