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- Tasks: Provide flexible admin support across various Council departments and ensure exceptional customer service.
- Company: Join Vickerstock, partnering with Newry, Mourne and Down District Council for impactful community work.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth and development.
- Why this job: Be part of a team that values collaboration and makes a difference in the community.
- Qualifications: Must have 4 GCSEs at Grade C or above, or relevant work experience in customer service and admin.
- Other info: A full driving license is required; successful candidates will undergo Basic Access NI Security Clearance.
The predicted salary is between 24000 - 36000 £ per year.
Vickerstock are proud to be partnering with Newry, Mourne and Down District Council to recruit a Business Support Officer. As a Business Support Officer, you will provide a comprehensive and flexible administrative service, working across a range of Council functions and departments. This role involves implementing and maintaining business support standards while delivering exceptional customer service to internal and external stakeholders Key Responsibilities: Deliver confidential business support and administrative coverage across departments within the Business Support Service as needed. Process and record applications, system transactions, and queries in compliance with approved operating procedures. Offer excellent customer service, including reception duties and effective collaboration with council departments, external agencies, and members of the public. Manage data and document systems, including filing, archiving, data retrieval, research, accuracy verification, and transfer of data to external agencies as required by statutory or service-level agreements. Essential Criteria: Qualifications: Grade C or above in at least 4 GCSEs, or equivalent qualifications, including: English Language and a numerate subject or equivalent OR In lieu of formal qualifications: 24 months’ relevant work experience (details below). Work Experience: At least 12 months’ experience in the following areas: Customer service (working with internal and/or external customers). Administrative duties, including typing letters, reports, and filing. In lieu of qualifications, 24 months’ experience in the same areas is acceptable. Other Requirements: A full current driving license and access to transport, or the ability to meet the post’s travel requirements through alternative means. Please note that successful candidate’s will be required to complete Basic Access NI Security Clearance at a cost of £18. To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Glenda Reddington at Vickerstock. Even if this position is not right for you, we may have others that are. Please visit Vickerstock to view a wide selection of our current jobs All conversations will be treated in the strictest of confidence. Skills: admin business support clerical
VickerStock | Business Support Officer - Admin & Clerical employer: Vickerstock
Contact Detail:
Vickerstock Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VickerStock | Business Support Officer - Admin & Clerical
✨Tip Number 1
Familiarize yourself with the specific administrative processes and customer service standards used by local councils. This knowledge will help you demonstrate your understanding of the role during any interviews.
✨Tip Number 2
Highlight any relevant experience you have in managing data and document systems. Be prepared to discuss specific examples of how you've ensured accuracy and compliance in previous roles.
✨Tip Number 3
Showcase your ability to work collaboratively with various stakeholders. Think of instances where you've successfully worked with different departments or external agencies to achieve a common goal.
✨Tip Number 4
Prepare to discuss your customer service philosophy and how it aligns with the council's commitment to exceptional service. Consider sharing stories that illustrate your approach to handling customer queries effectively.
We think you need these skills to ace VickerStock | Business Support Officer - Admin & Clerical
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Business Support Officer position. Understand the key responsibilities and essential criteria, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your relevant work experience in customer service and administrative duties. Provide specific examples of how you've successfully managed similar tasks in previous roles.
Showcase Your Qualifications: If you have the required GCSEs or equivalent qualifications, make sure to mention them clearly. If you're relying on work experience instead, detail how your 24 months of relevant experience meets the job requirements.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications and experience but also demonstrates your enthusiasm for the role and the value you can bring to the Newry, Mourne and Down District Council.
How to prepare for a job interview at Vickerstock
✨Showcase Your Administrative Skills
Be prepared to discuss your previous administrative experience in detail. Highlight specific tasks you've handled, such as managing data systems or processing applications, and how these experiences have equipped you for the role.
✨Demonstrate Customer Service Excellence
Since this role involves significant customer interaction, be ready to share examples of how you've provided exceptional customer service in past positions. Discuss any challenges you faced and how you resolved them.
✨Familiarize Yourself with Council Functions
Research Newry, Mourne and Down District Council and its various departments. Understanding their functions will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle administrative tasks under pressure. Practice articulating your thought process and decision-making skills in these situations.
