At a Glance
- Tasks: Provide top-notch technical support and troubleshoot cutting-edge automated equipment.
- Company: Join a globally recognised engineering and technology business in Northern Ireland.
- Benefits: Enjoy flexible hours, travel opportunities, bonuses, and healthcare.
- Other info: Perfect for graduates seeking hands-on experience and career growth.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: 3rd level qualification in Mechanical, Electrical, Electronic or Software Engineering preferred.
The predicted salary is between 27000 - 35000 £ per year.
Technical Support Engineer based in Comber, County Down - Outside Belfast. Salary: £27-35K + Flexible Hours + Occasional Global Travel + Bonus + Healthcare.
Why Apply:
- Occasional international travel with additional payment for nights away
- Flexible start and finish times
- Work with highly specialised automated equipment and technology
- Join a globally recognised engineering and manufacturing business
- Strong mix of customer interaction, troubleshooting and hands-on engineering
- Opportunity to develop across mechanical, electrical and software systems
- Office based role in Comber, County Down - New facility
The Company:
Our client is a niche specialist, highly innovative Northern Ireland engineering and technology business with an established global customer base across the pharmaceutical, medical device and healthcare sectors. To support continued growth, they are seeking to appoint a Technical Support Engineer to join their aftersales and customer support function.
The Role:
Reporting into the Operations function, the Technical Support Engineer will act as a key point of contact for customers globally, supporting post-sales technical queries, troubleshooting and customer service activities.
Key responsibilities will include:
- Acting as the primary contact for customer technical support requests
- Providing remote troubleshooting support via phone, email and remote access tools
- Coordinating technical support activities with international service teams
- Supporting fault finding and repair of returned equipment
- Managing and tracking support requests through internal systems
- Prioritising and triaging incoming customer issues efficiently
- Supporting continuous improvement activities through root cause analysis
- Assisting with customer documentation, FAQs and technical help content
- Supporting opportunities for service contracts, warranties and aftersales support
- Occasional travel to customer sites and trade events as required
What You Will Need:
- 3rd level qualification ideally within a relatable Mechanical, Electrical, Electronic or Software Engineering discipline (This role may suit a Graduate Engineer also)
- Experience within a technical support, service engineering or customer support environment
- Strong fault-finding and troubleshooting ability across technical equipment
- Excellent communication and customer-facing skills
- Ability to manage multiple customer requests in a fast-paced environment
To discuss this opportunity confidentially, please apply with your CV or contact Hugh Nugent for further information.
Suitable backgrounds may include:
- Technical Support Engineer
- Service Engineer
- Field Service Engineer
- Automation Engineer
- Controls Engineer
- Electrical Engineer
- Mechanical Engineer
- Customer Support Engineer
- Applications Engineer
- Equipment Support Engineer
- Manufacturing Equipment Engineer
- Pharmaceutical Equipment Engineer
- Medical Device Engineer
- Mechatronics Engineer
- Graduate Engineer
Skills: technical support engineer graduate
Benefits: Travel + Bonus + Healthcare
Technical Support Engineer TLNT1_NI employer: Vickerstock
Join a leading engineering and technology firm in Comber, County Down, where you will enjoy flexible working hours, opportunities for international travel, and a supportive work culture that prioritises employee growth. With a focus on innovative solutions and customer interaction, this role offers a unique chance to develop your skills across mechanical, electrical, and software systems while being part of a globally recognised business dedicated to excellence in the pharmaceutical and healthcare sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer TLNT1_NI
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your troubleshooting skills! Since this role involves a lot of technical support, brush up on your fault-finding techniques and be ready to discuss real-life scenarios where you've solved problems.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Technical Support Engineer TLNT1_NI
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the Technical Support Engineer role. We want to see how your background in mechanical, electrical, or software engineering fits with what we do!
Show Off Your Troubleshooting Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can demonstrate strong fault-finding abilities and customer support experience.
Keep It Clear and Concise:When writing your cover letter, be straightforward and to the point. We appreciate clarity, so make sure you communicate your passion for the role and why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to joining our innovative team.
How to prepare for a job interview at Vickerstock
✨Know Your Tech
Make sure you brush up on the technical aspects of the role. Familiarise yourself with troubleshooting techniques and the types of equipment you'll be working with. Being able to discuss specific technologies or systems will show your potential employer that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining complex technical concepts in simple terms. You might even want to role-play common customer scenarios with a friend to get comfortable with your responses. Clear communication can set you apart from other candidates.
✨Prepare for Problem-Solving Questions
Expect questions that assess your fault-finding abilities. Think of examples from your past experiences where you successfully diagnosed and resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills effectively.
✨Research the Company Culture
Get to know the company’s values and culture. This will help you tailor your answers to align with what they’re looking for. Mentioning how your personal values match theirs can make a strong impression and show that you’re genuinely interested in being part of their team.
