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- Tasks: Manage customer accounts, resolve technical issues, and ensure product quality and safety.
- Company: Join a dynamic agri-food company focused on innovation and quality.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be part of a team that promotes food safety and industry best practices while building strong relationships.
- Qualifications: Degree in Food or related field; experience in a customer-facing technical role preferred.
- Other info: Passion for food and knowledge of the Vegan industry is a plus!
The predicted salary is between 36000 - 60000 £ per year.
Vickerstock are excited to be working in partnership with our dynamic agri-food client in their search for a Technical Account Manager for their site based in Dungannon. Reporting to the Technical Manager, the successful Technical Account Manager you will oversee the Technical Customer Account base, with responsibility for safety and quality matters, relevant systems policies. What your day to day will look like: Resolve customer technical issues, manage expectations, and ensure satisfaction while maintaining strong relationships with key stakeholders. Oversee timely and accurate product delivery, ensuring compliance with customer requirements, specifications, and food safety standards. Track account metrics, conduct gap analysis, and manage customer-facing systems (e.g., specifications, sensory assessments). Collaborate with internal teams on cultural, ethical, and food safety matters, promoting industry best practices and new technologies. Handle customer complaints, ensure GMP and health/safety compliance, complete records, and support senior management with additional duties. What you will need to succeed: Experience working in a related customer facing technical role within the food industry Degree or equivalent in Food or a related discipline Strong interpersonal and communication skills High level of motivation Knowledge of Vegan industry would be advantageous Get in touch: Sound like the career move you’ve been after and would like to hear more, pick up the phone to Anna now on T , or send an updated CV – in Word format – via the link on the page (or email). If this opportunity doesn’t quite get the taste buds flowing but like me you are passionate about food, let’s get a chat and see how I can help grow your career. PLEASE VISIT OUR WEBSITE FOR A FULL LIST OF OUR CURRENT VACANCIES. Skills: technical account customer facing npd quality food safety
Technical Account Manager employer: Vickerstock
Contact Detail:
Vickerstock Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarize yourself with the latest trends and technologies in the food industry, especially those related to vegan products. This knowledge will not only help you stand out but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the agri-food sector, particularly those who have experience in technical account management. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've resolved technical issues in previous roles. Highlighting your problem-solving skills and ability to manage customer expectations will be crucial during interviews.
✨Tip Number 4
Showcase your interpersonal and communication skills by practicing active listening and clear articulation of your thoughts. These skills are essential for maintaining strong relationships with key stakeholders.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Account Manager. Familiarize yourself with the key tasks mentioned in the job description, such as resolving technical issues and managing customer expectations.
Tailor Your CV: Customize your CV to highlight relevant experience in customer-facing technical roles within the food industry. Emphasize your interpersonal skills and any knowledge related to food safety standards and the vegan industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the agri-food sector and your motivation for the role. Mention specific experiences that demonstrate your ability to manage customer accounts and resolve technical issues effectively.
Follow Application Instructions: Ensure you submit your application in the required format (Word format for your CV) and through the specified link on the company's website. Double-check that all documents are complete and accurately reflect your qualifications.
How to prepare for a job interview at Vickerstock
✨Showcase Your Technical Knowledge
Make sure to highlight your experience in the food industry, especially any technical roles you've held. Be prepared to discuss specific examples of how you've resolved customer technical issues and ensured compliance with food safety standards.
✨Demonstrate Strong Interpersonal Skills
Since this role involves managing relationships with key stakeholders, be ready to share examples of how you've successfully built and maintained these relationships in previous positions. Communication is key, so practice articulating your thoughts clearly.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as customer complaints or compliance issues. Think through potential scenarios in advance and outline your approach to resolving them effectively.
✨Research the Vegan Industry
If you have knowledge about the vegan industry, make sure to mention it during the interview. This could set you apart from other candidates, so be prepared to discuss trends, challenges, and innovations within this sector.
