At a Glance
- Tasks: Lead technical investigations and provide support for complex mechanical, electrical, and hydraulic issues.
- Company: Join a leading global manufacturer with a strong reputation in the industry.
- Benefits: Enjoy a competitive salary, bonus scheme, healthcare, 32 holidays, and pension.
- Other info: Opportunities for international travel and career development in a dynamic environment.
- Why this job: Take ownership of technical challenges and make a real impact on product improvement.
- Qualifications: Proven experience in technical support and strong knowledge of mechanical and electrical systems.
The predicted salary is between 40000 - 50000 £ per year.
Vickerstock are partnering a leading global manufacturer seeking to appoint a Senior Technical Support Engineer to join its technical support team in Omagh. This is an excellent opportunity for an experienced engineer with strong mechanical, electrical and hydraulic expertise to take ownership of complex technical investigations while supporting a global dealer and customer network.
The good bit…
- Highly competitive salary
- Team Member Bonus Scheme
- Westfield Healthcare
- 32 Days Holiday
- Pension Scheme
- Life Assurance
- LinkedIn Learning Access
- Free On-Site Parking
- Employee Perks & Discounts Card
- Global Career Development Opportunities
Your day to day:
- Reporting to the Technical Manager, you will act as a senior technical authority, diagnosing machine issues, driving root cause analysis and contributing directly to product improvement initiatives across an internationally recognised product portfolio.
- Provide senior-level technical support to dealers and customers across a global network.
- Lead the diagnosis and resolution of complex mechanical, electrical and hydraulic faults.
- Act as a key escalation point for technical issues through the company helpdesk system.
- Conduct detailed root cause investigations and implement corrective actions.
- Work closely with Engineering and Quality teams to improve product reliability and performance.
- Develop and maintain technical procedures, service documentation and commissioning guides.
- Support new product development activities, including prototype testing and validation.
- Provide field service support when required, including opportunities for international travel.
Your ESSENTIALS:
- Proven experience in a senior technical support, service engineering or customer-facing engineering role.
- Strong knowledge of electrical, mechanical and hydraulic systems.
- Experience working with heavy plant, machinery, crushing, screening or similar equipment.
- Background in installation, commissioning and maintenance activities.
- Ability to lead technical investigations and influence cross-functional teams.
- Excellent problem-solving and communication skills.
And even better if you have experience with…
- Experience with three-phase electrical systems, AC drives and inverter technology.
- Quarrying, crushing and screening industry experience.
- HNC/HND or Degree qualification in Mechanical or Electrical Engineering.
- Experience mentoring engineers or acting as a technical lead.
This is an outstanding opportunity for an experienced engineer looking to take the next step in their career within a world-class manufacturing organisation offering technical challenge, international exposure and long-term career progression.
For a confidential discussion about this opportunity, contact Paul Muir or apply with your updated CV via the link.
Senior Technical Support Engineer employer: Vickerstock
Join a leading global manufacturer in Omagh as a Senior Technical Support Engineer, where you will enjoy an excellent package including a competitive salary, bonus scheme, and comprehensive healthcare benefits. Our vibrant work culture fosters employee growth through global career development opportunities, while our commitment to innovation ensures you will be at the forefront of technical advancements in the industry. With 32 days of holiday, life assurance, and access to LinkedIn Learning, we prioritise your well-being and professional development in a supportive environment.
