At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for global customers.
- Company: Join a leading engineering and tech firm with a global presence.
- Benefits: Enjoy flexible hours, travel opportunities, bonuses, and healthcare.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be part of an innovative team and make a real difference in customer support.
- Qualifications: Degree in Mechanical, Electrical, Electronic or Software Engineering preferred.
The predicted salary is between 40000 - 45000 £ per year.
Technical Support Engineer in Comber, County Down - Outside Belfast. Salary: £27-35K + Flexible Hours + Occasional Global Travel + Bonus + Healthcare.
Why Apply:
- Occasional international travel with additional payment for nights away
- Flexible start and finish times
- Work with highly specialised automated equipment and technology
- Join a globally recognised engineering and manufacturing business
- Strong mix of customer interaction, troubleshooting and hands-on engineering
- Opportunity to develop across mechanical, electrical and software systems
- Office based role in Comber, County Down - New facility
The Company:
Our client is a niche specialist, highly innovative Northern Ireland engineering and technology business with an established global customer base across the pharmaceutical, medical device and healthcare sectors. Due to continued growth, they are seeking to appoint a Technical Support Engineer to join their aftersales and customer support function.
The Role:
- Acting as the primary contact for customer technical support requests
- Providing remote troubleshooting support via phone, email and remote access tools
- Coordinating technical support activities with international service teams
- Supporting fault finding and repair of returned equipment
- Managing and tracking support requests through internal systems
- Prioritising and triaging incoming customer issues efficiently
- Supporting continuous improvement activities through root cause analysis
- Assisting with customer documentation, FAQs and technical help content
- Supporting opportunities for service contracts, warranties and aftersales support
- Occasional travel to customer sites and trade events as required
What You Will Need:
- 3rd level qualification ideally within a relatable Mechanical, Electrical, Electronic or Software Engineering discipline (This role may suit a Graduate Engineer also)
- Experience within a technical support, service engineering or customer support environment
- Strong fault-finding and troubleshooting ability across technical equipment
- Excellent communication and customer-facing skills
- Ability to manage multiple customer requests in a fast-paced environment
To discuss this opportunity confidentially, please apply with your CV or contact Hugh Nugent for further information.
IT Support Engineer (Remote/Hybrid) in Newtownards employer: Vickerstock
Join a leading engineering and technology business in Comber, County Down, where you will enjoy flexible working hours, occasional international travel, and a supportive work culture that prioritises employee growth. With opportunities to engage with cutting-edge automated equipment and a strong focus on customer interaction, this role offers a rewarding environment for those looking to develop their skills across mechanical, electrical, and software systems.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (Remote/Hybrid) in Newtownards
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Vickerstock values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Vickerstock might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Vickerstock!
✨Direct Apply to Vickerstock
Let's not forget to apply directly through the Vickerstock website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer (Remote/Hybrid) in Newtownards
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Vickerstock.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Vickerstock. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Vickerstock
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
