At a Glance
- Tasks: Provide top-notch technical support and troubleshoot cutting-edge equipment for global customers.
- Company: Join a leading engineering firm known for innovation and global impact.
- Benefits: Enjoy flexible hours, travel opportunities, bonuses, and healthcare perks.
- Other info: Exciting career growth with hands-on experience in a fast-paced setting.
- Why this job: Make a difference in tech support while developing your skills in a dynamic environment.
- Qualifications: Degree in Mechanical, Electrical, Electronic or Software Engineering preferred; customer support experience is a plus.
The predicted salary is between 40000 - 45000 £ per year.
Technical Support Engineer based in Comber, County Down - Outside Belfast. Salary: £27-35K + Flexible Hours + Occasional Global Travel + Bonus + Healthcare.
Why Apply:
- Occasional international travel with additional payment for nights away
- Flexible start and finish times
- Work with highly specialised automated equipment and technology
- Join a globally recognised engineering and manufacturing business
- Strong mix of customer interaction, troubleshooting and hands-on engineering
- Opportunity to develop across mechanical, electrical and software systems
- Office based role in Comber, County Down - New facility
The Company:
Our client is a niche specialist, highly innovative Northern Ireland engineering and technology business with an established global customer base across the pharmaceutical, medical device and healthcare sectors. Due to continued growth, they are seeking to appoint a Technical Support Engineer to join their aftersales and customer support function.
The Role:
- Acting as the primary contact for customer technical support requests
- Providing remote troubleshooting support via phone, email and remote access tools
- Coordinating technical support activities with international service teams
- Supporting fault finding and repair of returned equipment
- Managing and tracking support requests through internal systems
- Prioritising and triaging incoming customer issues efficiently
- Supporting continuous improvement activities through root cause analysis
- Assisting with customer documentation, FAQs and technical help content
- Supporting opportunities for service contracts, warranties and aftersales support
- Occasional travel to customer sites and trade events as required
What You Will Need:
- 3rd level qualification ideally within a relatable Mechanical, Electrical, Electronic or Software Engineering discipline (This role may suit a Graduate Engineer also)
- Experience within a technical support, service engineering or customer support environment
- Strong fault-finding and troubleshooting ability across technical equipment
- Excellent communication and customer-facing skills
- Ability to manage multiple customer requests in a fast-paced environment
To discuss this opportunity confidentially, please apply with your CV or contact Hugh Nugent for further information.
IT Support Engineer (Cybersecurity) in Newtownards employer: Vickerstock
Join a globally recognised engineering and technology business in Comber, County Down, where you will enjoy flexible working hours, occasional international travel, and a strong focus on employee development. With a culture that promotes innovation and collaboration, this role offers the chance to work with cutting-edge technology while providing exceptional customer support, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (Cybersecurity) in Newtownards
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Vickerstock, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Vickerstock
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Vickerstock. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace IT Support Engineer (Cybersecurity) in Newtownards
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Vickerstock insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Vickerstock that you’re committed to staying ahead in the game.
How to prepare for a job interview at Vickerstock
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Vickerstock to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Vickerstock.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
