At a Glance
- Tasks: Provide technical support via phone and email, coordinating field service activities.
- Company: Join a leading manufacturing business based in Lisburn, known for innovative heating solutions.
- Benefits: Salary between £40,000 - £45,000 with opportunities for ongoing development.
- Other info: Office-based role with occasional site visits to assist customers.
- Why this job: Be part of a growing organisation focused on renewable energy technologies.
- Qualifications: Previous plumbing and heating experience with strong technical knowledge required.
The predicted salary is between 40000 - 45000 £ per year.
Vickerstock are working in partnership with a leading manufacturing business based in Lisburn to recruit a Technical Support Engineer. This is an excellent opportunity for a technically minded individual with a background in plumbing and heating systems to join a growing organisation and play a key role in delivering technical guidance and aftersales support across a range of heating and renewable energy products.
The successful candidate will primarily be office-based, providing support to customers and coordinating field service activities, with occasional site visits as required.
What's in it for you?
- £40,000 - £45,000 commensurate with experience and ability.
- Hours: Mon-Fri, 08:00 - 16:30
- Opportunity to join a well-established and growing manufacturing business.
- Varied technical role with exposure to innovative heating and renewable energy technologies.
- Supportive working environment with opportunities for ongoing development.
Your day to day.
- Provide technical and aftersales support via phone and email, responding to customer queries relating to heating and renewable energy products.
- Coordinate field engineer activities, including scheduling site visits and support requirements.
- Maintain accurate customer records, installation histories, technical advice and service interactions using internal service management systems.
- Carry out heat loss calculations, product selection and prepare renewable technology quotations using specialist software and Microsoft Office applications.
- Support factory visits, product demonstrations and customer training activities when required.
- Attend customer sites on occasion to provide technical assistance and support.
What you will need.
- Previous plumbing and heating experience with strong technical knowledge of heating systems and installed heating appliances.
- Proficiency in Microsoft Office, including Excel, Word and Outlook.
- Strong analytical and problem-solving abilities.
- Excellent communication skills with the ability to explain technical information clearly and professionally.
- Ability to work independently and collaboratively within a team environment.
- Experience or knowledge of renewable energy technologies, including air source and ground source heat pumps (although not a deal breaker).
- Experience carrying out heat loss calculations using specialist software.
- Full UK driving licence.
Next steps
For a confidential discussion about this opportunity, contact Paul Muir or apply with your updated CV via the link provided. If you are interested in this vacancy, or are considering a move within engineering/manufacturing in Northern Ireland, please apply today for consideration.
Technical Support Engineer TLNT1_NI in Lisburn employer: Vickerstock
Located in Lisburn, this well-established manufacturing business offers a supportive environment and opportunities for professional growth. Employees benefit from exposure to innovative heating and renewable energy technologies, enhancing their skills in a dynamic industry.
