At a Glance
- Tasks: Provide technical support and guidance for heating and renewable energy products.
- Company: Leading manufacturing firm in Lisburn with a focus on innovation.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for career growth and occasional site visits.
- Why this job: Join a dynamic team and make a difference in renewable energy solutions.
- Qualifications: Strong Microsoft Office skills and excellent communication abilities required.
The predicted salary is between 40000 - 45000 £ per year.
Vickerstock are working in partnership with a leading manufacturing firm in Lisburn, to assist them with the recruitment of a Support Engineer. This role focuses on providing technical guidance and aftersales support for all products within their portfolio. This position is primarily office-based, with occasional requirements for site visits and the provision of on-site support.
Key responsibilities as a Support Engineer:
- Provide technical and aftersales support via phone and email, answering queries about heating and renewable energy products.
- Co-ordination of field engineer activities and site visits.
- Maintenance of accurate records pertaining to customer interactions, installation site histories, technical guidance, aftersales support, etc., via our proprietary service management software.
- Performance of heat loss calculations, product selection, and preparation of accurate renewable technology quotes using specialist software and Microsoft Office tools.
- Assist with factory visits, including supporting product overviews and training activities where required.
What you will need to succeed as a Support Engineer:
- Strong working knowledge of Microsoft Office (Excel, Word, Outlook).
- Excellent communication skills, including a professional and patient telephone manner with the ability to explain complex technical information clearly.
- Ability to work independently in the office or collaboratively with colleagues.
- Proficient in performing heat loss calculations using proprietary software and methods.
- Full driving license for occasional site visits.
Support Engineer/technical Support Engineer in Lisburn employer: Vickerstock
Join a leading manufacturing firm in Lisburn that values its employees and fosters a collaborative work culture. As a Support Engineer, you will benefit from competitive remuneration, opportunities for professional growth, and the chance to work with innovative heating and renewable energy products. The company prioritises employee development and offers a supportive environment where your technical skills can flourish.
