Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support for plumbing and heating products, both remotely and on-site.
- Company: Leading manufacturing firm in Lisburn with a focus on innovation.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for career growth and occasional site visits.
- Why this job: Join a dynamic team and make a real difference in renewable energy solutions.
- Qualifications: Experience in plumbing and heating, strong communication, and problem-solving skills.
The predicted salary is between 40000 - 45000 £ per year.
Vickerstock are working in partnership with a leading manufacturing firm in Lisburn, to assist them with the recruitment of a Support Engineer. This role focuses on providing technical guidance and aftersales support for all products within their portfolio. This position is primarily office-based, with occasional requirements for site visits and the provision of on-site support.
Key responsibilities:
- Provide technical and aftersales support via phone and email, answering queries about heating and renewable energy products.
- Co-ordination of field engineer activities and site visits.
- Maintenance of accurate records pertaining to customer interactions, installation site histories, technical guidance, aftersales support, etc., via our proprietary service management software.
- Performance of heat loss calculations, product selection, and preparation of accurate renewable technology quotes using specialist software and Microsoft Office tools.
- Assist with factory visits, including supporting product overviews and training activities where required.
- Occasionally attend customer sites as and when necessary.
What you will need to succeed:
- Plumbing and heating experience, with a strong technical knowledge of heating systems and their interaction with installed heating appliances.
- Strong working knowledge of Microsoft Office (Excel, Word, Outlook).
- Strong problem-solving and analytical skills.
- Excellent communication skills, including a professional and patient telephone manner with the ability to explain complex technical information clearly.
- Ability to work independently in the office or collaboratively with colleagues.
It would be great if you had:
- Familiarity with renewable energy technologies, including both ground and air source heat pumps.
- Proficient in performing heat loss calculations using proprietary software and methods.
- Full driving license for occasional site visits.
What we hope you will do next:
Contact Warren Watson to discuss this in absolute confidence or send an updated CV via the link on the page. By applying for this role, you accept the terms of processing, please find our privacy policy on our website.
Support Engineer (Plumbing and Heating) in Lisburn employer: Vickerstock
Contact Detail:
Vickerstock Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer (Plumbing and Heating) in Lisburn
✨Tip Number 1
Get your networking game on! Connect with professionals in the plumbing and heating industry on LinkedIn. Join relevant groups and participate in discussions to showcase your expertise and make valuable connections.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your technical knowledge about heating systems and renewable technologies. Practice explaining complex concepts in simple terms, as communication is key in this role.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss past experiences where you successfully tackled challenges in plumbing and heating. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take on the exciting challenges ahead.
We think you need these skills to ace Support Engineer (Plumbing and Heating) in Lisburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your plumbing and heating experience. We want to see how your skills match the role, so don’t be shy about showcasing your technical knowledge and any relevant projects you've worked on.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Support Engineer role. Mention your problem-solving skills and how you can provide top-notch aftersales support.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure to demonstrate your excellent communication skills in your application. We love candidates who can explain complex information clearly and patiently.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we can’t wait to hear from you!
How to prepare for a job interview at Vickerstock
✨Know Your Stuff
Make sure you brush up on your plumbing and heating knowledge. Be ready to discuss specific systems, their interactions, and any relevant experience you have. This will show that you're not just familiar with the basics but can also dive into technical details when needed.
✨Practice Your Communication Skills
Since you'll be providing support via phone and email, practice explaining complex technical concepts in simple terms. You might even want to role-play with a friend or family member to get comfortable with this. Clear communication is key!
✨Get Familiar with the Tools
Make sure you know your way around Microsoft Office, especially Excel and Word, as well as any proprietary software mentioned in the job description. If you can demonstrate proficiency in these tools during the interview, it’ll give you a leg up.
✨Show Your Problem-Solving Skills
Be prepared to discuss past experiences where you've solved technical issues or provided exceptional customer support. Think of specific examples that highlight your analytical skills and ability to work independently or as part of a team.