At a Glance
- Tasks: Provide technical support and guidance for heating and renewable energy products.
- Company: Leading manufacturing firm in Lisburn with a focus on innovation.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Office-based role with occasional site visits and great career advancement potential.
- Why this job: Join a dynamic team and make a difference in renewable energy solutions.
- Qualifications: Strong Microsoft Office skills and excellent communication abilities required.
The predicted salary is between 40000 - 45000 £ per year.
Vickerstock are working in partnership with a leading manufacturing firm in Lisburn, to assist them with the recruitment of a Support Engineer. This role focuses on providing technical guidance and aftersales support for all products within their portfolio. This position is primarily office-based, with occasional requirements for site visits and the provision of on-site support.
Key responsibilities as a Support Engineer:
- Provide technical and aftersales support via phone and email, answering queries about heating and renewable energy products.
- Co-ordination of field engineer activities and site visits.
- Maintenance of accurate records pertaining to customer interactions, installation site histories, technical guidance, aftersales support, etc., via our proprietary service management software.
- Performance of heat loss calculations, product selection, and preparation of accurate renewable technology quotes using specialist software and Microsoft Office tools.
- Assist with factory visits, including supporting product overviews and training activities where required.
What you will need to succeed as a Support Engineer:
- Strong working knowledge of Microsoft Office (Excel, Word, Outlook).
- Excellent communication skills, including a professional and patient telephone manner with the ability to explain complex technical information clearly.
- Ability to work independently in the office or collaboratively with colleagues.
- Proficient in performing heat loss calculations using proprietary software and methods.
- Full driving license for occasional site visits.
IT Support Engineer / Website Support in Lisburn employer: Vickerstock
Join a leading manufacturing firm in Lisburn that values its employees and fosters a collaborative work culture. With competitive salaries and opportunities for professional growth, this company offers a supportive environment where you can develop your technical skills while contributing to innovative heating and renewable energy solutions. Enjoy the benefits of working in a dynamic team, with occasional site visits that enhance your experience and expertise.
