At a Glance
- Tasks: Provide expert technical support for cutting-edge waste management machinery and ensure customer satisfaction.
- Company: Join a leading manufacturer in the recycling industry with a focus on innovation.
- Benefits: Competitive salary, overtime pay, international travel allowances, and ongoing training.
- Other info: Dynamic role with opportunities for career progression and global exposure.
- Why this job: Be a key player in engineering excellence while travelling and solving complex technical challenges.
- Qualifications: Degree or apprenticeship in engineering and experience with heavy-duty machinery required.
The predicted salary is between 40000 - 45000 £ per year.
Technical Support Engineer (Product Solutions) Dungannon (Global Travel Required) Vickerstock are working in partnership with a leading manufacturer of waste management and recycling equipment to recruit a Technical Support Engineer.
Reporting to the Product Solutions Manager, you'll become the technical authority for a range of industry-leading machinery, providing expert support to customers, dealers and internal service teams while helping to drive engineering excellence across the business.
Competitive salary.
Overtime and international travel allowances.
Ongoing technical training and professional development.
Exposure to next-generation recycling and waste management technologies.
Opportunities for international travel and career progression within a growing engineering business.
As Technical Support Engineer, you'll combine hands-on field engineering with technical planning, customer support and training responsibilities.
Working closely with Customer Care, Engineering and the Field Service Team, you'll ensure customer equipment remains operational while supporting new installations and developing the technical capability of the wider business.
Supporting the Customer Care team by troubleshooting technical issues and coordinating service and breakdown activities.
Travelling to customer and dealer sites throughout the UK and internationally to carry out diagnostics, repairs, commissioning and technical support.
Planning complex machinery installations, including reviewing technical drawings, identifying resource requirements and developing installation schedules.
Diagnosing and resolving faults across integrated mechanical, hydraulic and electrical systems.
Delivering technical training and mentoring to internal Field Service Engineers and international dealer networks.
Recording recurring equipment issues and working closely with the Product Solutions Manager to support product improvements and engineering development initiatives.
Your essentials Degree, HND or recognised apprenticeship in Mechanical, Electrical or Mechatronics Engineering.
At least 3 years' experience working on industrial or heavy-duty machinery.
Experience diagnosing and repairing electrical control systems including PLCs, relays and associated wiring.
Experience planning and supporting complex machinery installations.
A full driving licence and valid passport with the flexibility to travel internationally when required.
Experience working with waste management equipment, balers, compactors or similar heavy industrial machinery would be highly advantageous.
Experience delivering technical training or mentoring.
Hydraulic (Fluid Power) or Electrical Safety certifications.
Experience using CRM or Field Service Management software to manage service activities and reporting.
If you are an engineer who enjoys solving complex technical problems, supporting customers across the globe, and playing a key role in product development and continuous improvement, this could be the role for you.
Skills: Technical Support Engineer Engineering Machinery Installations
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer - Windows / Microsoft in Dungannon
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Vickerstock values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Vickerstock might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Vickerstock!
✨Direct Apply to Vickerstock
Let's not forget to apply directly through the Vickerstock website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer - Windows / Microsoft in Dungannon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Vickerstock.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Vickerstock. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Vickerstock
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
